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TheHillFamily
Tuning in
2 years ago
Solved

Netgear Orbi RBR50 not working with Virgin Hub 5

Hi,

I have recently upgraded from Virgin Hub 3 to Virgin Hub 5.  Previously, I had Hub 3 in modem mode and Orbi in router mode.  All was well (no lights on Orbi, indicating it was working as expected).  My orbi has 2 satellites, but I'm not sure that is relevant to the issue I now have.

I have now installed Hub 5.  I put it into modem mode (green light) and connected it to the WAN port of my Orbi. I am only using one ethernet port on the Hub 5 to connect to the Orbi. Initially, all was working perfectly (wifi and wired ethernet connections) - except - Orbi had a constant magneta light (which is supposed to indicate no internet, but both wifi and ethernet ports worked perfectly).  So I ignored the light.

However, yesterday the Orbi magneta light stopped glowing and the ethernet ports stopped working.  Wifi still working perfectly (which - I guess - indicates not a Hub 5 issue, which is still showing a green light).  Wired ethernet  connections connect directly from the 3 ports on the Orbi to my laptop, sonos and to an ethernet switch which connects to Heatmiser, Lightwave, Virgin TV box etc.).  Nothing that connects through a wired ethernet connection is working, but wifi is perfect.

I saw a suggestion somewhere to use the Orbi in Access Point (AP) mode, but to do that I need to put the Virgin Hub back into router mode but switch off the wifi.  I'm not sure that the wifi can be turned off in the Hub 5, other than by putting it into modem mode.

Any suggestions on where to go from here?

Thanks