Forum Discussion

shadowwraith's avatar
shadowwraith
Dialled in
11 days ago
Solved

Can't login to VM account to access email

I'm am trying to login to my VM email inbox after reinstalling everything on my pc, i enter my login email address in to the VM02 sign page, it then asks for a passkey which i didn't set on my phone, i click on "verify another way" it sends an verification email to my gmail account but it never arrives.

Is there a problem with VM sending the verification email?

4 Replies

  • Graham_A's avatar
    Graham_A
    Very Insightful Person

    Have you checked the spam/junk folder in your Gmail account to see if the verification email is there?

  • now i'm stuck in a verify email loop on the VM app, meaning i can't add a new passkey or generate an app password for thunderbird

    • Daniel_Et's avatar
      Daniel_Et
      Forum Team (Retired)

      Hi shadowwraith, thank you for your posts.

      We're sorry to hear about the problem you're having 😔

      In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

      Regards,
      Daniel