Page hangs on logging in cant access account
When I log in to my account it just stays saying logging in, but never actually gets to my account page. I can log in ok in the app but need some more functionality using the online account.
Forum Discussion
Hey neeliocomp,
Welcome to the community and thanks for taking the time to post your issue on the forums.
I’m sorry to hear of the issues that you’re having with your account. Please can you clear your browsers cache and try to load your account again via the website.Regards,
Steven_L
i have the same issue. I have cleared the cache but this makes no difference. I have tried this on Windows PC, iPhone, and iPad. I have used a browser and the iPhone app - all to no effect.
Hello Ikorzilius
Sorry to hear you're also experiencing issues logging into your online account, we appreciate you raising this via the forums and welcome to the community.
When you try to access it via the Windows PC, are you trying here? What browser are you using? Do you have an alternate browser to try? Can you also try alternate browsers via the iPhone and iPad?
Rob
This is a common issue, I cannot log on either and if you scroll few this forum you will see quite a few other with the same issue. I have not seen it resolved yet.
It will not make a difference which browser or which device, it just doesn't work.
all cookies enabled, no error messages, just hangs.
It’s a virgin backend issue, I’m pretty sure. Maybe i could gave my account deleted and try re registering.
I will send you over a private message so I can confirm some details with you and look into this 🙂
Cheers,
Ryan.
I have the same problem, logging into https://www.virginmedia.com/my-virgin-media/home the page just hangs.
I have tried clearing the cache and cookies in Chrome and also tried logging in using firefox where I have never logged into virgin media before - same thing happens, the login page just hangs, there is no error message and chrome is constantly using CPU time, so chrome is running.
If there is a solution to this problem, please could the solution be posted on this forum so that other people do not have to keep posting requests for the solution. Thanks.
Thanks for your post on our Community Forums robinpike, and a very warm welcome to you!
Sorry to hear of the link seemingly not working.
Does this happen on any alternative devices at all?
I've attempted to open the link on my laptop without issue - using Chrome and a Virgin Media Wi-Fi connection.
Can you please confirm how long this has been effecting you?
Thanks,
David_Bn
Hello David,
This issue is since I completed initial sign up.
I have had tried several more times at logging in, and this evening, success! Oddly, the page I was taken to was the complete registration page https://www.virginmedia.com/my-virgin-media/register/complete-profile - which I had previously completed (I had made a note of the security question and answer), but I notice that this time, on completion, I receieved an email confirming registration, which I didn't receive previously.
So perhaps the login issue was related to a glitch with the registration process - perhaps the registration process might need to be investigated for bugs.
Anyhow, thanks for getting back to me
