Forum Discussion
Thanks for your post on our Community Forums robinpike, and a very warm welcome to you!
Sorry to hear of the link seemingly not working.
Does this happen on any alternative devices at all?
I've attempted to open the link on my laptop without issue - using Chrome and a Virgin Media Wi-Fi connection.
Can you please confirm how long this has been effecting you?
Thanks,
David_Bn
Hello David,
This issue is since I completed initial sign up.
I have had tried several more times at logging in, and this evening, success! Oddly, the page I was taken to was the complete registration page https://www.virginmedia.com/my-virgin-media/register/complete-profile - which I had previously completed (I had made a note of the security question and answer), but I notice that this time, on completion, I receieved an email confirming registration, which I didn't receive previously.
So perhaps the login issue was related to a glitch with the registration process - perhaps the registration process might need to be investigated for bugs.
Anyhow, thanks for getting back to me
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