Forum Discussion

neeliocomp's avatar
neeliocomp
Just joined
3 years ago

Page hangs on logging in cant access account

When I log in to my account it just stays saying logging in, but never actually gets to my account page.  I can log in ok in the app but need some more functionality using the online account.
account
hangs
login
robinpike's avatar
robinpike
Joining in
2 years ago

I have the same problem, logging into https://www.virginmedia.com/my-virgin-media/home the page just hangs.

I have tried clearing the cache and cookies in Chrome and also tried logging in using firefox where I have never logged into virgin media before - same thing happens, the login page just hangs, there is no error message and chrome is constantly using CPU time, so chrome is running.

If there is a solution to this problem, please could the solution be posted on this forum so that other people do not have to keep posting requests for the solution. Thanks.

David_Bn's avatar
David_Bn
Forum Team
2 years ago

Thanks for your post on our Community Forums robinpike, and a very warm welcome to you!

Sorry to hear of the link seemingly not working.

Does this happen on any alternative devices at all?

I've attempted to open the link on my laptop without issue - using Chrome and a Virgin Media Wi-Fi connection.

Can you please confirm how long this has been effecting you?

Thanks,

David_Bn

  • robinpike's avatar
    robinpike
    Joining in
    2 years ago

    Hello David,

    This issue is since I completed initial sign up.

    I have had tried several more times at logging in, and this evening, success! Oddly, the page I was taken to was the complete registration page https://www.virginmedia.com/my-virgin-media/register/complete-profile - which I had previously completed (I had made a note of the security question and answer), but I notice that this time, on completion, I receieved an email confirming registration, which I didn't receive previously.

    So perhaps the login issue was related to a glitch with the registration process - perhaps the registration process might need to be investigated for bugs.

    Anyhow, thanks for getting back to me

  • polly43's avatar
    polly43
    Up to speed
    9 months ago

    Just today.  I have a desktop computer running Windows 10. & Firefox.  Fine yesterday not fine today.  Not Wi fi. Just a wired in BB connection.

    • Sabrina_B's avatar
      Sabrina_B
      Forum Team
      9 months ago

      Hi polly43 👋.

      Thanks for reaching back out to us, apologies for the issues that you are having in accessing your online account. So that we can assist you, we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
       

      Thanks.
       

      Sabrina

    • Sabrina_B's avatar
      Sabrina_B
      Forum Team
      9 months ago

      Hi polly43.

      Thanks for joining me in a private message, so glad that your issues with Virgin accounts on browsers has now been resolved. Should you need us again, please do reach back out to us.

      Sabrina