My contract is coming to an end in a couple of weeks. I currently pay £111. This was reduced from £146 due to 2 "special discounts" which are apparently now ending.
They've just written to me saying my new bill is now the full £146 (plus in due course the 3.9% + inflation). But they also said their "best deal" for me is £160/month!!!
First Q: I've not agreed any new contract with them. How long will the £146 "offer" be available or will they try to move me to their "best" deal at £160?
As someone on a pension, finding another £600/yr is not on. Second Q: Is it worth trying their retentions team for a better deal or can I get a better deal elsewhere? (as for customer loyalty - I shan't use the words here I was thinking about how Virgin are handling this!).
Q3: If I moved, can I keep my Virgin email addresses?
Finally, if I try retentions, how do I get to talk to someone UK based. The last time my contract was up I got someone in a far eastern call centre who screamed at me down the line when I wouldn't buy some sort of PC repair insurance - I did complain for the good it did me. I have spoken to some really clued-up people at Virgin in the past - how do I get them on the end of the phone line?
