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Re: Changing password - going around in circles need a moderator
I'm beginning to think that's the answer. But right now I'm due to be out of the country next week & need to access my emails when away - all I get on my mobile devices is the "forbidden" message. Meanwhile the VM system to reset just isn't working.828Views0likes0CommentsChanging password - going around in circles need a moderator
Having got the "Forbidden" error message on all my Apple devices (but Windows access working okay) I was told to change my password to fix it. However, to change my p/w I apparently have to change my email address to a non-Virgin email account. I've tried to change address to a Gmail address. I got the "verify your new email address" email in to my Gmail in-box, but when I click the link in it taking me to a log-in page, I'm told I haven't verified the address. Meanwhile my old address is fortunately still working. I found an email from yesterday which appears to be from a moderator in my spam box saying if I click the link I can directly change my password (presumably without changing email address). It looked a bit dodgy but I'm getting desperate so I tried it out - the page it took me to look real so I tried to make the change - and it said "the token had expired". If this was from a moderator can you please send it again?Solved848Views1like2CommentsRe: Why can't I change password and/or email to sort "Forbidden" error
Update - I've just found an email from yesterday which appears to be from a moderator in my spam box saying if I click the link I can directly change my password (presumably without changing email address). It looked a bit dodgy but I'm getting desperate so I tried it out - the page it took me to look real so I tried to make the change - and it said "the token had expired". If this was from a moderator can you please send it again?665Views0likes1CommentWhy can't I change password and/or email to sort "Forbidden" error
Having got the "Forbidden" error message on all my Apple devices (but Windows access working okay) I was told to change my password to fix it. However, to change my p/w I apparently have to change my email address to a non-Virgin email account. I've tried to change address to a Gmail address. I got the "verify your new email address" email in to my Gmail in-box, but when I click the link in it taking me to a log-in page, I'm told I haven't verified the address. I'm going around in circles. Meanwhile my old address is fortunately still working. Any suggestions as to how to change my password without changing my email address? Or failing that how to change my email address when I'm unable to "verify" it?739Views0likes3CommentsRe: Are Virgin trying to lose customers? New contract "offer" through the roof. Where next?
Sorry to ask a "stupid question" but the Q itself tells you why I need to ask! Having had the same (NTL!) email address for many years, any suggestions for the best place to get a new one? Any particular safe & solid? And before Virgin cut off your old address, is it easy to save/store your old mails?872Views0likes2CommentsRe: Are Virgin trying to lose customers? New contract "offer" through the roof. Where next?
Hi Megan, Thanks for the response. Don't I already have the right to cancel regardless as the term of the contract will - within days - have expired? My question was as someone who can walk away now, is it likely Virgin will further increase my bill again to the "best offer" of £160? And thanks for the contact details but my question was how do I get through to the UK based retentions team? And last, if I leave Virgin can I keep my existing email address? Thanks!3.9KViews0likes3CommentsAre Virgin trying to lose customers? New contract "offer" through the roof. Where next?
My contract is coming to an end in a couple of weeks. I currently pay £111. This was reduced from £146 due to 2 "special discounts" which are apparently now ending. They've just written to me saying my new bill is now the full £146 (plus in due course the 3.9% + inflation). But they also said their "best deal" for me is £160/month!!! First Q: I've not agreed any new contract with them. How long will the £146 "offer" be available or will they try to move me to their "best" deal at £160? As someone on a pension, finding another £600/yr is not on. Second Q: Is it worth trying their retentions team for a better deal or can I get a better deal elsewhere? (as for customer loyalty - I shan't use the words here I was thinking about how Virgin are handling this!). Q3: If I moved, can I keep my Virgin email addresses? Finally, if I try retentions, how do I get to talk to someone UK based. The last time my contract was up I got someone in a far eastern call centre who screamed at me down the line when I wouldn't buy some sort of PC repair insurance - I did complain for the good it did me. I have spoken to some really clued-up people at Virgin in the past - how do I get them on the end of the phone line?Solved4.9KViews0likes14Comments