Changing password - going around in circles need a moderator
Having got the "Forbidden" error message on all my Apple devices (but Windows access working okay) I was told to change my password to fix it. However, to change my p/w I apparently have to change my email address to a non-Virgin email account.
I've tried to change address to a Gmail address. I got the "verify your new email address" email in to my Gmail in-box, but when I click the link in it taking me to a log-in page, I'm told I haven't verified the address.
Meanwhile my old address is fortunately still working.
I found an email from yesterday which appears to be from a moderator in my spam box saying if I click the link I can directly change my password (presumably without changing email address).
It looked a bit dodgy but I'm getting desperate so I tried it out - the page it took me to look real so I tried to make the change - and it said "the token had expired".
If this was from a moderator can you please send it again?
VM are now insisting on users having a non VM email address to use with My VM. Personally I've moved all my email from VM and have had my old ntlword email address deleted. I would recommend any users who are still using any VM email addresses to think about moving to a non ISP based solution.
