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Got my equipment but not my welcome pack and account number

Benzan
Joining in

on ‎29-02-2024 18:04

We wanted to cancel our service and return the equipment within 14 days. But we dont know our account number as the equipment did not come with a welcome pack. 

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2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

on ‎01-03-2024 15:31

Have you activated the service to "test" it - or has nothing ever been switched on ?


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Alex_RM
Forum Team
Forum Team

on ‎01-03-2024 18:13

Hi Benzan,

Thanks for posting and welcome to our community 🙂

So I can help with this one I've popped you over a private message to get a few more details from you.

Alex_Rm

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