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Returning kit

Tuning in

I received my returning kit packaging with 2 paper bags and a box enough for my hub and one tv box. However, I have 2 tv boxes to return. 

Should I try and squeeze the two boxes into one paper bag, or do I need to request additional returns packaging. I haven't tried it yet but I'm not even sure if all 3 bits of kit will fit in the box I've been sent.

If I need extra packaging is this something someone on the forum team can help me with


Forum Team
Forum Team

Hi @Mandy296 👋

Welcome back to our Community Forums and thanks for your post. 

Which other 2 boxes do you have?

If you need to request additional returns packaging, you can do this 👉 here

Let me know if I can help with anything else.

Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs

Tuning in

I have 3 bits of major kit to return in total, 1 X hub and 2 x tv boxes. I've only been sent enough packaging for 2 pieces of kit

Ive tried that link to request packaging but every time I complete it and press continue it clears the form and nothing happens 

Ah okay. How odd. 

Sorry that the link didn't work for you @Mandy296 

We can send another packaging for you, it can take up to 10 days to arrive. 

Alternatively if you have any random boxes you don't need that can be used, you can print off a pre-paid returns label as well here to save some time. 

Here to help 🙂
Virgin Media Forums Agent