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gweno's avatar
gweno
Tuning in
6 months ago
Solved

Returning kit - wrong customer name on pre-printed label

Should I be concerned that the wrong customer name is on the pre-printed Yodel label?  I do not want to be hassled or charged for kit because it's not recognised as coming from me.

return
wrong name
  • Adduxi's avatar
    Adduxi
    6 months ago

    I would suggest yes, you should be concerned.  I wouldn't give them any excuse for trying to charge for non returned kit. 

    You can print your own Yodel returns label using the Yodel link  FREE Virgin Media Returns | Yodel

     

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    6 months ago

    I would suggest yes, you should be concerned.  I wouldn't give them any excuse for trying to charge for non returned kit. 

    You can print your own Yodel returns label using the Yodel link  FREE Virgin Media Returns | Yodel

     

    • gweno's avatar
      gweno
      Tuning in
      6 months ago

      Thanks Adduxi, unfortunately the first thing Yodel's website wants is a customer reference number (I don't know what that might be, for this transaction).  I think I'll just request the return packaging again and hope it comes through correctly this time.

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        6 months ago

        The reference number is your VM account number.