My outgoing Virgin mails have been stuck in Outbox with the following error messages:
Task 'email@example.com - Sending' reported error (0x800CCC0F) : 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).'
Task 'firstname.lastname@example.org - Sending' reported error (0x800CCC67) : ' The server responded: 421 csmtp2-prd-nl1-vmo.edge.unified.services csmtp2-prd-nl1-vmo.edge.unified.services Virgin Media has blocked your connecting IP 188.8.131.52 Too many bad emails have been sent. Visit https://netreport.virginmedia.com/netreport Section: Email Sending Errors to request delisting'
Thanks for posting on our community forums. We apologise your currently have issues with your email stuck in your outbox.
I have looked through our other community post and found a similar thread to yours which may be useful to you.
Please check the link here https://community.virginmedia.com/t5/Email/Email-stuck-in-Outbox/td-p/5271876
If you still need further assistance after following the steps in the link, please pop back here.
Kind regards Jodi.
The problem is on my desktop. I use Outlook 365. The other thing I found out my settings were all OK and not changed, was when I went into Accounts Settings/Server Settings/Outgoing Mail and clicked Next I got the following message:
"Something went wrong and Outlook couldn't save your account settings. Please try again."
I have not made any changes to Accounts Settings at all. Could be Microsoft have now removed their Mail App after a Windows 10 Update ?
I have no problem logging into My Virgin Media via the Web and composing and sending Virgin mails from there.
One solution I read was remove my primary email account and re-add again. I wonder whether that works.
Based on the (0x800CCCF) and (0x800CCC67) error messages it seems my IP address was blacklisted on a for sending spams which I didn't. I have contacted Virgin's support test on 150 on the above issue and gave the first agent the error codes. I was passed from one tech agent to another. Finally, the last one I got talked about a charging for resolving the issue. Couldn't they just delist my IP from the blacklist if it is actually the case ?
I have no issue receiving mail on Outlook on my desktop. I can only use Virgin's webmail app to send mail. This issue started only yesterday.
Any help from Virgin Community readers will be appreciated.