Virgin mail stuck in Outbox Error Message

[wing]

My outgoing Virgin mails have been stuck in Outbox with the following error messages:

Task 'wingwong1@virginmedia.com - Sending' reported error (0x800CCC0F) : 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).'

Task 'wingwong1@virginmedia.com - Sending' reported error (0x800CCC67) : ' The server responded: 421 csmtp2-prd-nl1-vmo.edge.unified.services csmtp2-prd-nl1-vmo.edge.unified.services Virgin Media has blocked your connecting IP 82.20.222.171 Too many bad emails have been sent. Visit https://netreport.virginmedia.com/netreport Section: Email Sending Errors to request delisting'

[Jodi_S]

Hi Wing,

Thanks for posting on our community forums. We apologise your currently have issues with your email stuck in your outbox.

I have looked through our other community post and found a similar thread to yours which may be useful to you.

Please check the link here https://community.virginmedia.com/t5/Email/Email-stuck-in-Outbox/td-p/5271876

If you still need further assistance after following the steps in the link, please pop back here.

Kind regards Jodi. 

[wing]

The problem is on my desktop. I use Outlook 365. The other thing I found out my settings were all OK and not changed, was when I went into Accounts Settings/Server Settings/Outgoing Mail and clicked Next I got the following message:

"Something went wrong and Outlook couldn't save your account settings. Please try again."

I have not made any changes to Accounts Settings at all. Could be Microsoft have now removed their Mail App after a Windows 10 Update ?

I have no problem logging into My Virgin Media via the Web and composing and sending Virgin mails from there. 

One solution I read was remove my primary email account and re-add again. I wonder whether that works.

[wing]

Based on the (0x800CCCF) and (0x800CCC67) error messages it seems my IP address was blacklisted  on a  for sending spams which I didn't. I have contacted Virgin's support test on 150 on the above issue and gave the first agent  the error codes. I was passed from one tech agent to another. Finally, the last one I got talked about a charging for resolving the issue.  Couldn't they just delist my IP from the blacklist if it is actually the case ?

I have no issue receiving mail on Outlook on my desktop. I can only use Virgin's webmail app to send mail. This issue started only yesterday. 

Any help from  Virgin Community readers will be appreciated.

[wing]

Got it sorted. I logged into https://netreport.virginmedia.com/netreport filled in a form detailing the error codes and messages and had my blacklisted IP unblocked within 48 hours.