PLEASE PLEASE HELP ME. I've just wasted another hour of my life and am in tears after trying to get sense from Virgin advisors who are unable to answer a simple question.
I have a Blueyonder account and usually access it via the Virgin website (webmail). I was recently locked out of my email and compelled to spend 2 hours on the phone to Virgin advisors. Finally I got on to someone who knew what they were doing and they talked me through changing my domain name to a gmail address and also changing my Password (it wasn't clear why this had to be done but anyway, it worked and I was able to access my email at last).
The Webmail was then working and the advisor stayed on the line while I checked if these new settings were also working on my Mac Mail account, which they were. As stated, I usually just use the Virgin Webmail but sometimes I need to access my mail on my Mac Mail account too. I've just tried to do that (2 weeks after this issue arose) but it's rejecting my new password over and over again, even though I'm sure it's correct.
Since my domain name has had to change to gmail, I'm wondering if the issue is a setting in the Accounts info within Mac Mail. I know this is nothing complicated but I need someone from Virgin to inform me what the settings should be, eg is it still pop3.virginmedia.com and should the Email address now be the gmail one. I've tried all the possibilities but nothing works.
The last Virgin advisor said I need to talk to Mac. That is a complete load of rubbish. Of course Mac aren't going to know what the Virgin settings are. Please, I'm begging someone to help me. The frustration is unbearable. Never have I had a satisfactory experience with the advisors from Virgin. This should be a simple question with a very simple solution.
I look forward to hearing from you. I've already spent a total of 3 and a half hours trying to deal with this. Many thanks in advance.
