QuickStart, set up and connections
Installing and configuring your kit
3439 PostsActivity in Broadband
Change of Address = No Internet or TV
Hi, I moved into my new house yesterday however I can’t get online and all I see is the solid green Wi-Fi logo, and the bottom light flashes green as per attached photo. Can anyone help? I’m not sure there is a cable coming into the house so might n...
Email from VM saying email account deactivated - is this a SCAM
My mother of 93 has had 12 emails overnight saying her VM email is being deactivated. Is this a scam?Anybody else had same.I'm registered on her account, but before I ring VM, thought I would check, to me it sounds like a scam.She is still receiving ...
Cut cable - how long for connection to return after fixed?
As the title says, we found out our cable was mysteriously cut outside. Basically, on Thursday broadband cut out, engineer booked for Friday evening, he found the, in his words, very freshly cut cable outside our property. He managed to book a team t...
On 1 Gig package but only get 70 mbps download speed.
Hey all,As the title says, a few months ago I upgraded my package to Gig1 Volt speed boost, but everytime I download a large file, or a game from Steam, I max out at 70 mbps. I've done various online speed tests which state my speeds are around 1 gig...
FTTP for a business on my road
Recently got a letter explaining that virgin media are doing works on my road to supply fibre to the premises to a premier inn close by - is it possible that the local residents will be able to get fibre now as well? Or, has anyone had any experience...
Resolved! WiFi pod
Moved to virgin broadband about six weeks ago after being with bt, in our third bedroom the WiFi is nowhere near 30gbps, I've done three tests on the connect app. There is no option to order a pod on the app so I called virgin,on Tuesday got through ...
superhub 5 fault, incorrect details on web page
I had an Superhub 5 delivered back in march after upgrading to 1Gig., Hub has never worked properly and states that I don't have anything connected by Wi-F. 3 pods are shown as being connected by ethernet cable as is my mobile phone, I tried to hav...
No Installation after more than a month!
Hi all,I'm just having a terrible customer service and I'm thinking to even escalate this thing to ofcom.After requesting the moving home process to my new flat in London, VM was supposed to schedule an appointment to install the service.The engineer...
Changing log in email address is impossible
HiVirgin media tells me that I need to change log in email address in order to receive a new app password.When I try to edit the address it goes back to the screen informing me that I need to change it, and so on and so on.....I can see that other pe...
Login email change-no verification email received.
Currently trying to generate app passwords to enable iPad & iPhone email applications.Summited an email change as requested but verification link has expiredSubmitted the change again but no email verification received to continue the process.Please ...
