superhub 5 fault, incorrect details on web page

[preston46]

I had an Superhub 5 delivered back in march after upgrading to 1Gig., Hub has never worked properly and states that  I don't have anything connected by Wi-F.  3 pods are shown as being connected by ethernet cable as is my mobile phone, I tried to have a conversation the CS offshore about this problem, But as usual as its not in their script I keep getting fobbed off with a lot of useless drivel. Tried a factory reset but that doesn't help, as it still says everything is connected by cable. Any help would be appreciated.

[Client62 · Accepted solution]

This sounds like a cosmetic display error on the Connected devices screen, it may have no effect on the operation of Wi-Fi devices.  It might be best to avoid pressing RESET on the Hub 5 as this causes it to revert to an earlier and very bug ridden version of the of the Hub that suffered from frequent Wi-Fi / DHCP failure issues.

[Ashleigh_C]

Hi there @preston46 

Thank you so much for your post and welcome back to the forums, it's great to have you here. 

I am so sorry that you have faced an issue with the connect app, can I ask if you have noticed any connection issues at all with the actual service? As Client62 has mentioned this may be just an issue with the connect app and its display 

[preston46]

Hi Ashleigh_C

Its not on the Connect app its on the main web page on my computer browser http://192.168.0.1/. It says that I have only 1 device connected by WIFI which is the V6 box everything else it says Connected by ethernet cable thats 3 pods and my mobile phone. there doesn't appear to be any connection issues at the moment apart from the 2.5GB port on the hub not working, although that's been mentioned a lot of times in other posts.

[Martin_N]

Thank you for that information preston46. We can certainly take a look into this for you. 

I will private message you now to confirm your details. 

^Martin