Volt benefits not applied

[Lee4498]

good evening,

I was an existing 02 and Virgin Media customer and activated my volt benefits in My 02 a couple of months ago.

The benefits have been applied to my 02 but i have not received my speed boost or any other virgin media benefits. I did have an issue where my 02 showed my old address but i have updated it in 02 and now the address matches for my 02 and my virgin media. 
any help appreciated

thanks

Lee

[Alex_RM]

Hi Lee,

Thanks for posting and welcome to our community 🙂

Sorry to hear you're still waiting on your Volt benefits to be applied, so I can help I've popped you over a private message.

Alex_Rm

[Kath_F · Accepted solution]

Hi Lee4498, 

Thanks for sticking with us via private message 😀

We're glad we've been able to get the ball moving towards a resolution on this one for you. 

If you've not heard anything back within 14 days, please pop back and let us know so we can follow up. 

Many thanks,