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Forum Posts

Netflix - Bundles and Activation

We are aware of some confusion around the inclusion of Netflix within some of our bundles. The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only Biggest TV bundleBiggest TV Volt BundleUltimate Volt Bundle Pleas...

ModTeam by Moderator
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Resolved! Linking O2 and Virgin under different names for VOLT

Cant seem to find a straight answerMy wife has a contract with O2 and I recently signed a new contract with Virgin for home broadband The O2 is in her name and the Virgin in my nameIs it still possible to link the accounts to claim benefits Thanks in...

Contract Renewal - absolute nightmare - Mis sold Volt package

Virgin Media emailed me today to remind me of my contract renewal so I rung them went through various deals and accepted one which required me to take out a O2 Volt contract. This was M500, o2 Sim, telephone, free upgrade to 1gb as part of the o2 Vol...

zemo by Joining in
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Wi-Fi - Can’t stream anymore

Started yesterday and hasn’t changed today I can’t stream, Netflix constantly recommends I restart the router Fed up of restarting the router Feel like the WiFi has become weaker, so I downloaded VM Connect and it can’t find the network even though m...

O2 Priority Disney + Discount

Hi. I am after some help.I have just downloaded the o2 Priority app and was able to login via my Virgin Media details. I have been trying to redeem the £2 Disney Plus discount, but I don't seem able to do this. Has anyone been successful in doing thi...

Changes to package not requested

Hi, tried all other avenues to contact customer services, and are now losing the will to live. My issue is my bill has suddenly doubled with no explanation, my account says changes were made to my subscription, which I have not requested? All I can t...

Installation feedback

Hi, we had an installation of a second tv box and I have been waiting for the feedback email as to leave my positive views regarding the technician. This email has not been received.Is there a way to leave this feedback on this community board?The te...

pike by On our wavelength
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Contract email received

H,virgin media customer.O2 Contract email received tells me to continue to complete the order but with no option to say yes. 

vander18 by On our wavelength
  • 222 Views
  • 4 replies
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Elderly vulnerable person left with no services

Virgin volt bundle with 02 sim package was installed this week at elderly vulnerable persons address. They have left her with no phone number, no SIM card, no back up line. I have called virgin and 02 about 8 times spent 6 1/2 hours on phone over the...

Jksg by Joining in
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Resolved! Cancel O2 sim and Keep VM deal

Got an email stating I can cancel the O2 sim and Virgin media due to the recent price increase. Can I cancel only the O2 sim and keep my current VM deal which expires in October?

gorb by Tuning in
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  • 13 replies
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