Not recieved O2 SIM card with mega volt package

[John133]

Had my package installed on the 8th may, have still not received the o2 sim that was supposed to be part of the deal, I’ve put a complaint into o2 and received nothing and a complaint has also gone to virgin, this was 2 weeks ago.  I’ve still not heard nothing, I’ll be going to the ombudsman in another 6 weeks. Not a great start.

[Ashleigh_C]

Hi there @John133 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that this has happened and thank you again for posting. Can I just clarify, have you spoken to O2 about the SIM? If so what have they stated in regards to the SIM?

[John133]

O2 couldn’t find any details of order, so I have put now 2 complaints in to there complaint team, and have received nothing, so I complained to virgin and still not heard back, complaint to virgin went in on 24/05/24.

[John_GS]

Hi @John133 

Thanks for coming back to us.

Please call the team on 0800 081 0255 and the team can investigate it, place a new order for you as we're not able to do this here via the Forums.

Best wishes.

[John133]

Already done that, got no where, don’t know why Virgin advertise these packages when they clearly are not going to honour them. I will go to the ombudsman next.

[Carley_S]

Sorry to hear this @John133 

Did the team advise why they weren't able to place a new order for you? 

This would be the team to help assist and resolve this issue by sending out the SIM to you.