Not getting Volt benefits

[lcfctom]

Hello

I signed up with VM over a month ago on an M500 package and shortly after decided to also switch mobile to O2 (for slightly more money than my existing provider) because of the Volt benefits and the step up to the next speed level.

O2 quickly upgraded my SIM data allowance I patiently waited the 14 days for the VM boost to happen but nothing has changed with my VM speeds. My name and addresses are the same on both accounts and O2 shows on the app that I’m all “all signed up” and I should get the VM speed boost.

I’ve tried calling and been promised an email or call back within 24 hours or 3 working days neither of which I’ve received. The agent said they could tell I was a VM and O2 customer and should be getting the VM speed boost.

Please can someone let me know how I can get the Volt benefits activated on VM.

Thank you

[Kath_F]

Hi lcfctom, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear that you're still waiting on receiving your VM Volt benefits. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,