How to order your first Wifi pod

[angeevo]

Hi,

can anyone tell me how to order my first wifi pod? I have two rooms in the house where the wifi drops as low as 9 most of the time, sometime it tells me I'm not connected to the wifi at all.

I have used the app numerous times & it never gives me the option to order a pod, only to upgrade my package even though I have volt. I have also tried using the website but it just takes me round & round in circles to a 'contact us' button that does nothing.

Thanks

[Daniel_Et · Accepted solution]

Hi @angeevo 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're having and the difficulties you've had when trying to order a first WiFi Pod 😔

In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

[Ogerrish]

I’m having the same trouble trying to order a booster.

[Kruk]

Try here:

https://www.virginmedia.com/support/help/change-my-package/my-current-package/offers

Select WiFi booster if you can see it on the list.

Please note:

Our superfast WiFi guarantee (backed up by our WiFi Pods if needed) is included at no extra cost with our Gigabit Fibre Broadband and Volt packages.

You can also add WiFi Max to our M50 to M500 Fibre Broadband packs without Volt for £8 a month, and we’ll send you your first WiFi Pod. Whether you’re upstairs or downstairs, our WiFi Pods adapt to how and when you use your WiFi, and automatically tackle issues before you need to.

[Night4420]

Virgin, please tell me why I’ve wasted 1 1/2 hours today having an online chat with your useless advisors. My query was simple regarding WiFi pods due to two weak signal spots I have in the house yet they were extremely slow replying to me and failed to understand this simple problem &why I was asking them about it. They even asked for my phone number yet when the system froze no one contacted me. Do they think I just wanted to waste 1 1/2 hours of my time? Please can someone from the UK contact me to talk through my issues?

[Beth_G]

Hi Night4420

Thanks for your post, welcome back to the Community Forums, it's been a while!

We're very sorry to hear you had a poor experience on Sunday when speaking with our team. Our livechat isn't an instant response chat service as our agents may be speaking to multiple customers at a time, but they'll always aim to respond as soon as possible. 

I'll send over a private message so I can take your account details and help you further.

[mattdlewis]

Hi. I'm on Volt and also am struggling to order a pod. I've used the Connect app and there are persistent blacks pots, but I'm never prompted to order the WiFi pods. I called the number given here, but was cut off before speaking to anyone.

Please help with ordering a first WiFi pod

[Robert_P]

Hello mattdlewis

Sorry to hear of the problems ordering a Pod via the Connect App or when speaking to the team. We're happy to help via the forums and welcome to the community.

I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.

[mcfc4heatons]

I am trying to order a pod, my back room only gets around 3mps with 1 bar & sometimes connection drops. I did the Virgin Media Connect app room test, I follow the link after the test , login to Virgin Account and it takes me to a section about Pods that just shows a 'chat with us' button, no option to order. I also tried Live Chat Support today, got disconnected twice, when I did get through they just wanted to sell me an upgrade, then eventually said they were transferring me another dept & I ended up back in the queue, gave up after about another 30 mins. If anyone can help I'd appreciate it - thanks.

[Matthew_ML]

Hey there, thank you for reaching out and I am sorry to hear this.

Let me send you a DM now.