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No O2 sim

Hello,Four weeks ago I renewed my virgin contract after previous deal expired, went for a bigger volt bundle which had m500 fibre, Maxit TV, weekend calls and a 10gb/unlimited calls SIM for £55. Three weeks in and I hadn't received the SIM card so ra...

Jammy75 by Joining in
  • 1 replies
  • 0 kudos

Resolved! Endless problems with connectivity on Volt

I used to have the 250 package on a hub 3 and for yrs hardly a glitch.I upgraded to the Volt service and from day one it has not worked reliably.  The hub 5 I could not stay connected staying i had no internet wifi was strong but no internet apparent...

bambi68 by On our wavelength
  • 3 replies
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Free o2 Volt package sim included now being charge £25 for by o2

We moved from Sky to Virgin in May. We were given a FREE o2 sim and were told that there isn’t any charge for the contract, I have this in an email too.However, since the beginning of May, four £25 payments have come out of our account and we can’t g...

Falls74 by Joining in
  • 4 replies
  • 0 kudos

Volt broadband upgrade has not been applied

I was a vigin customer and bopught a sime and ported in my number and was supposwed to get a braodband upgrade - its been weeks and it hasnt happened. I went to the 02 shop and they say they cant do anything its a virgin problem....

Volt not active on Virgin's side

Recieved an email from o2 confirming that Volt was now active on 10/07/23 but is showing Volt Status: Not active on my Virgin Media package page, when I click "Upgrade now" it's trying to make me buy an o2 sim.

BenJM91 by Tuning in
  • 8 replies
  • 0 kudos

Ordered a wifi pod but heard nothing?

I have a Volt package, 4 wks ago I scanned every room and all except 1 room was very good. Over the next 2 days I repeated this and got measurements from 18bbs to 24bps. I rang and ordered a wifi pod, since then I have heard nothing. Last week I rang...

Woodfish by Tuning in
  • 3 replies
  • 1 kudos

Re: Volt benefits not applied to virgin account

It seems that I too have the same problem:  my broadband speed hasn't been increased even though bolt benefits applied and contact details are identical on both sites.  Can anyone help?

andymw by Tuning in
  • 3 replies
  • 0 kudos

Volt Boost Enquiry

I updated to Volt350 18 Months ago, just renewed, does these mean the Broadband be updated to 500 ? 

2 x O2 Contracts, 1 VOLT benefit

hi all,We've had Virgin Broadband for a while now and recently my wife moved her phone to O2, after which the VOLT benefit was applied to our broadband and the speed increased. However, I also joined O2 in June and while VOLT benefit was applied to m...

Ironek by Joining in
  • 2 replies
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Volt boost

Hi yet again , this morning I have received an email welcoming me to o2 , I have been with them for a week , but as yet I have not had my broadband boosted by virgin , why the delay, surly it could have been done when virgin transferred me to o2 , pl...

John2021 by On our wavelength
  • 1 replies
  • 0 kudos