Cancelled O2 Sim

[absthebabs]

Hi,

I started a Volt contract for broadband in June and when I arranged it I was told, very clearly by the salesman, that the cost of my O2 sim would be included in the monthly virgin cost. I know I was told clearly because I checked with him repeatedly, as it seemed too good to be true. It seems I was right, and it is too good to be true, because I’m now paying two bills every month! My data has doubled, as I was told it would, but the sim cost is definitely not included in the volt package, even though I was told it would be. I have tried, repeatedly, to speak to someone about this, but with no luck, so I thought I’d try this way for an answer instead. Any help would be much appreciated.

Thank you. Abbie 

[Ashleigh_C]

Hi there @absthebabs 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you are facing this issue with your bill and the O2 SIM, I would be happy to discuss this further with you via a private message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.