Virgin Media Service Not Found (C133/Service Not Found)

[ntruby]

I've been away for a couple of weeks.

In that time my box has lost connection with the Virgin Media Service.   This used to happen a lot with my old box, but has never before happened with my V6 Tivo box.

I've rebooted the router and the Tivo box multiple times, but no dice.  When I try to connect the VM box it times out on the "Negotiating" stage.   See pic.

Broadband is fine.  TV is fine also, except there are no programme listings/descriptions, and recordings don't work.

Thanks

[SpacePhoenix]

If you log into the router, can the router see the V6 box? If you've got a second V6 box, can that one see the V6 box that's playing up?

[japitts]

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@SpacePhoenix wrote:

If you log into the router, can the router see the V6 box?

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This is a good point. I'd taken it as read, given that VoD works, that the 'net connection is proven. But check your router for "connected devices" and ensure the IP address matches that which the V6 displays.

[ntruby]

HI SpacePhoenix.   Yes, it seems to be (see screenshot).  The IP address 192.168.0.9 matches the one the box think it has from "Network Status".

[ntruby]

See reply to SpacePhoenix.  Seems fine.  Cheers, N

[japitts]

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@ntruby wrote:

See reply to SpacePhoenix.  Seems fine.  Cheers, N

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Aye - all posts on this forum are visible to all users.

The IP address in your latest check show the V6 on 0.9 - in the first pic of your V6 it reports 0.15

Could be something, if that's still the case.

[ntruby]

Could be something, if that's still the case.

I suppose it's slightly unusual that DHCP wouldn't have assigned the same IP as before, but since that first picture I have rebooted both box and router several times, and the IP as shown on the router is the same as the one (now) on the box so I am unconvinced that that's an issue.

But, open to suggestions!

[newapollo]

Hi @ntruby 

I'm not a wifi expert but looking at your earlier posts it seems to me that the V6 isn't connecting to the  correct VM DNS (addr 1,2,3) 192.168.4.100 and 192.168.8.100 

Yours is showing as connected to DNS (addr 1,2,3) 192.168.0.1, none, none

I can't check on a V6 as I converted to a 360, but my 360 shows the  DNS server 1 as 192.168.4.100 and DNS server 2 as 192.168.8.100

The screenshot below is from a quick google search showing another V6's network settings.

Is your Hivehub working correctly? I'm wondering if that set up is affecting the V6 connection

[Roger_Gooner]

I was just about to post that the DNS address is wrong when you beat me to it.

If a box doesn't have the correct DNS address it cannot resolve domain names and all sorts of problems could result, including but not limited to making it unable to access various online services, program guides, software updates and VOD.

[ntruby]

I think the hub is working correctly.  There are no broadband issues at all, Alexa/laptop/phones all working fine.

I have factory reset my router and it's made no difference to the DNS settings on the V6 box, which remain 192.168.0.1, none. none.

[japitts]

I'll check the IP config on my V6 later tonight if no-one else beats me to it, the box is in use at the moment.