On/Off button not working on remote

[AdrianWhyte]

Trying to get a replacement remote for faulty one.  The on/off button works intermittently and is getting worse. 

I have tried using VM web to order but keep going around in circles tried chat but that not working !!.

Can someone help please.

[roy247]

Hi Adrian,

The quickest way to get a remote would be to call 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone or wait for a member of the forum team to pick this up which could be 2 to 3 day's.

When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

[newapollo]

Hi AdrianWhyte 

In the meantime, if you haven't already done so,  you could download the TV Control app and use that as a temporary remote.

There are links to download the app for ios and android systems on the following page :-

https://www.virginmedia.com/virgin-tv-edit/tips-and-tricks/telly-hacks-2020 

Plus details of how to use the app <<< here >>> 

[AdrianWhyte]

My V6 remote on/off button is not responding.  I tried ordering on the VM site but kept going around in circles.  I tried using the chat function but that wasn't working albeit was within the working time.

Can anyone suggest a solution - getting frustrated. 

[Matthew_ML]

Hey AdrianWhyte, thank you for reaching out and I am sorry to hear you are having some trouble ordering a remote.

Let me send you a PM and we can look at ordering one for you. 

[Matthew_ML]

Glad we've managed to get this ordered for you 🙂