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AS17 · ‎06-09-2023

My 360 box arrived today, self installed, followed all the instructions, yet getting the error code CS1011.. Re booted, restarted several times, called the helpline and after 1 hour waiting, they say systems are down and to call back tomorrow!!!

newapollo · ‎06-09-2023

Hi @AS17

Sorry to say there have been a few posters today in the same predicament as yourself.

The equipment is usually pre-activated, however there appears to have been a problem with the VM activations system.

Hopefully it will be sorted overnight or early tomorrow, otherwise call 0800 953 9500 to activate the equipment

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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newapollo · ‎06-09-2023