Error CS1011

[ParsleyT]

I keep receiving error CS1011 when trying to set up my Virgin stream box. I also can't seem to login the Virgin connect app because it says my account is "closed or inactive". My account also isn't showing my bills. It's a new install so I gave it a day to sort itself out but its still not working 

[iXNine]

A CS1011 code means the stream puck can't connect to the internet. However, because you also can't log in to the VM Connect app, this may mean a deeper problem with your account. I'd suggest calling the VM activation number – 0800 953 9500.

[newapollo]

Hi ParsleyT 

Your account hasn't been set up correctly.

You need to call Vm, 150 from a VM phone, or 0345 454 1111 from any other phone.  

[David_Bn]

Thanks for coming back to our Community Forums @ParsleyT and I'm sorry to hear of the connection issues experienced.

Can you please confirm if the advice from @iXNine has been followed and you've called our activation team?

Thanks,

David_Bn