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No TV

Had virgin installed today. Engineer went before checked everything ok. Not all ok cannot get any TV channel on. Ran diagnostics and it states No signal, there is an issue between the cable , connectors or splitters of main TV signal connection and v...

DH46 by • Tuning in
  • 791 Views
  • 7 replies
  • 0 kudos

Red button

Since the 360 upgrade I cant get rid of the red button prompt. Green would get rid of it previously but now nothing works

Mwells66 by • On our wavelength
  • 442 Views
  • 2 replies
  • 0 kudos

Software version 5.5

Is there any insider who can explain what improvements are in the software version 5.5 that arrived on my boxes overnight? I had a quick look at lunchtime but could find nothing obviously new. Perhaps this is a stability update.

thrice by • Fibre optic
  • 1375 Views
  • 10 replies
  • 1 kudos

Additional feature charge

I have an additional feature (18) charge on my bill which I certainly haven't added. I have contacted virgin who cannot tell me exactly what was purchased only that it was through my remote. I was the only person in the house so I know for a fact I d...

R-13 by • Joining in
  • 591 Views
  • 2 replies
  • 0 kudos

Disable red button prompt

Hi,is there anyway to disable the red button on bbc channels on 360? During the day the wifi is not required by the household so would ideally like it turned off for money saving, however the bbc channels keep showing a message saying the box isn’t c...

Error code cs2214

So I can’t record or watch recordings it been a few days now and iv just had error code cs2214 flag up. Iv checked in the settings and the power mode is set to active start. checked ip addresses and they say  that the IPv6 address and IPv6 Gateway as...

Lost 360 remote

Hi all,How do I get a replacement 360 remote. I've tried calling but don't get any sense out of anyone. Should I keep trying calls or can I get one another way.Thanks

HMJonesy by • Tuning in
  • 700 Views
  • 6 replies
  • 0 kudos

360 remote stops LG remote working

My 360 remote works on my lg smart tv, but the tv wants me to confirm a software update. The tv remote no longer functions but the 360 remote won't let me confim I want the update. How do I do it, please?

cherrillo by • On our wavelength
  • 763 Views
  • 7 replies
  • 0 kudos

Should I be keeping hub and box on 24/7?

Hi, I have recently upgraded to 360 with new box and hub 5. As always I switch these off at night as I had been doing previously with the old TiVo equipment and old router. With the new equipment however, the Wifi seems to be problematic first thing ...

V6 to 360 upgrade issues

Recently upgraded our V6 box to the 360 remote and are now really regretting it. Really slow start up, frequently kicks us out of apps so we have to sign in to iplayer or Netflix every time we want to watch something, catch up tv doesn't work and the...

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