Forum Discussion

bones1958's avatar
bones1958
On our wavelength
2 days ago

Moving between recordings on screen

My main V360 box has just developed a strange issue. When on the Recordings screen I’m unable to scroll up or down when wanting to choose recording to watch.

The Up/Down function works fine on any other screen that requires that type of navigation, so why is it “stuck” on the Recordings screen? Generally the remote works for all other functions.

Programmes are showing as recording OK, just a pain that I can’t watch them!!

Any ideas folks? Reboot box? Contact customer service? Or any other bright idea accepted.LOL

5 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 days ago

    Reboot box would be the first 'fix' that I would try.  This generally gets all  equipment, not just a 360 box, but computers, mobiles, routers, clearing ram and memory cache which may have become corrupt back to default startup status.

    It might also be an idea to try new batteries, or pair the remote again.

  • roy247's avatar
    roy247
    Hero
    2 days ago

    If newapollo's advice doesn't work a factory reset of the 360 box usually fixes this sort of problem for me, just use the keep recordings option when doing the factory reset.

     

  • bones1958's avatar
    bones1958
    On our wavelength
    2 days ago

    Thanks for replies. I’ll give them a go. Hopefully the reboot will do it.

    Don’t think it’s batteries. The remote works fine with all other functions.

    Can you definitely ‘keep recordings’ when doing a factory reset?

    • newapollo's avatar
      newapollo
      Very Insightful Person
      2 days ago

      To factory reset go to Settings (the cog at the end of the Home menu) > System > Factory Reset. It's actually misnamed and only a partial system reset and not a complete factory reset. You are given 2 options
      Keep Recordings
      Format Disk
      Choose Keep Recordings, which means you won't lose your recordings, and any planned recordings, or series links you've set up. You may have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again.  Also Match frame rate and Standby power consumption may go back to their default settings if you have changed them.

       

  • bones1958's avatar
    bones1958
    On our wavelength
    7 hours ago

    A box reboot solved the problem. Thanks all for your assistance.