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Not seen that error message before, how is the box connected to the hub wi-fi or ethernet cable, the 360 relies on the connection to Virgins servers for the data with the recordings held on the 360 box.
Do you have any problems with pausing and rewinding live TV to rule out a possible hard drive problem.
If you have tried rebooting the box by turning the power off and on with the switch on the back of the box and that doesn't help try a factory reset using the keep recordings option.
You might need to wait for one of the forum team to respond which might be 2 to 3 days.
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