CS2122 - recordings not playing
An error message pops up every time I try to play a recording - any idea how to fix this?
Forum Discussion
4 Replies
Not seen that error message before, how is the box connected to the hub wi-fi or ethernet cable, the 360 relies on the connection to Virgins servers for the data with the recordings held on the 360 box.
Do you have any problems with pausing and rewinding live TV to rule out a possible hard drive problem.
If you have tried rebooting the box by turning the power off and on with the switch on the back of the box and that doesn't help try a factory reset using the keep recordings option.
You might need to wait for one of the forum team to respond which might be 2 to 3 days.
- Daniel_Et
Forum Team
Hi patch4000 👋 Thank you for your post and welcome to the Virgin Media Community 🙂
We're sorry to hear about the problem you're having when trying to play recordings 😔
If you could answer the questions asked by roy247 and follow the advice provided, we can then take things from there.
Please pop back to us at your earliest convenience.
Regards,
DanielHi Daniel,
Thanks for reply. This seems to have resolved itself the next day, all recordings are now working again.
In response to above, it is not hardwired, connected via WiFi, and I don't believe there were issues with pausing live TV at the time, but as now resolved I can't check if that was affected at the time.
All working again anyway so hopefully remains that way.
