Just back from hols and all of my recordings and planned have gone from my 360 box. When accessing the recordings page I get "No recordings: you don't have any recordings or planned recordings yet". I had around 45% used. How do I get these back?
If the 360 has deleted your recordings and planned recordings it's a sign that the box is faulty, especially if it does it more than once.
You could try a factory reset of the 360, and if you haven't got any recordings you might as well go for the format disk option and if or 'when' the box deletes everything again then try phoning Virgin's bot support which I believe from other posts that's all you get.
The other option is to wait for one of the forum team to respond which might be 2 to 3 day's.
Make sure the Auto delete option is set to off, it probably already is and shouldn't affect planned recordings but you can check by doing the following;
Press Home > Recordings > Recorded > View All > Manage Storage > Enter your pin > Auto delete when space needed > Set to Off.
Thanks. When I can muster the strength to ring tech help I'll see what they say. Also just realised that I can't access any apps (Netflix, D+, Prime etc).
Forum TeamHi DavidWY,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having an issue accessing apps and that your recordings have disappeared. Running checks on the box here, things seem to look good. We would suggest resetting the box as per the instructions in roy247's post above.
In terms of the apps, can you let us know what happens when you try to access them after the reset has been completed?
Many thanks,
