Forum Discussion

Moonshine123's avatar
Moonshine123
Joining in
2 months ago

Constantly logging me out of on demand services

 

Hi ,over the last week my box has constantly been asking me to login  to every on-demand service via my phone , netflix , 4od , iplayer , everytime I try to watch something on my  TV . If I reboot the box then its fine for a couple of hours , but later that day the same thing will happen again , I'll have to take a photo of  QR codes multiple times to watch things . If I dont it wont let me into the service or I'll get an error message saying the app is not available temporarily eg on netflix  . How do I fix this please ,I tried ringing up earlier but after 20 minutes on the phone being passed from various bot to bot and not speaking to any humans whatsoever I gave up  . 

4od
Apps
iplayer
netflix
Tv360

4 Replies

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    2 months ago

    Hi Moonshine123 

    Thanks for posting and welcome back to the community. 

    Sorry to hear of the TV issues with the logging out.

    Can you do a factory reset for us on the box, keep the recordings, to see if it fixes this?

    Best.

  • Moonshine123's avatar
    Moonshine123
    Joining in
    23 days ago

    Ok it happened again this afternoon , so I did a factory reset again , making sure to keep the recordings  , but when it reset this time it has deleted ALL  my recordings ???? Is this fixable please ? 

    • Martin_N's avatar
      Martin_N
      Icon for Forum Team rankForum Team
      20 days ago

      Hi Moonshine123,

      We're very sorry to hear this issue happened again. To confirm, when you went through the reset are you 100% sure you selected to keep the recordings?

      ^Martin