Constantly logging me out of on demand services
Hi ,over the last week my box has constantly been asking me to login to every on-demand service via my phone , netflix , 4od , iplayer , everytime I try to watch something on my TV . If I reboot the box then its fine for a couple of hours , but later that day the same thing will happen again , I'll have to take a photo of QR codes multiple times to watch things . If I dont it wont let me into the service or I'll get an error message saying the app is not available temporarily eg on netflix . How do I fix this please ,I tried ringing up earlier but after 20 minutes on the phone being passed from various bot to bot and not speaking to any humans whatsoever I gave up .Netflix App won’t load
The Netflix app has stopped working on my box. The other apps still load okay but Netflix brings up the ‘N’ logo with the loading circle and then it won’t go any further. I can use Netflix on the TV upstairs so it’s not a Netflix or broadband issue. It just seems to be Netflix on the V6 box. I could try rebooting the box which has fixed app issues before but has also wiped my recordings at the same time so trying to keep that as a last resort.Issues With Box & Remote (360 Software Download)
When I power the 360 box down with the remote red button will not power up with the remote red buttons have to a complete shut down and reboot. Box is approximately 10 years old (we got 360 later through the software download and the remote was sent to us) In addition I am having remote pairing issues. Also when trying to access Netflix through the 360m box program guide, Netflix freezes and requires reboot to reset. Have reloaded and rebooted several times, but problem still persists. Has anyone else had this issue?
Virgin Media 360 - Netflix - No Sound
Excuse me asking this afresh but other responses seem to have been archived. I have a V6 box running 360. For Netflix only, other apps are OK and TV ok I get no sound. It has been occassional up to now and a restart of the box has cured. Reloading Netflix alone does not resolve. Today i have restarted twice, checked other apps, tried reloading Netflix, xhecked connections and speed and still get no Netflix sound. I know from past experience that if I contact Netflix they will recommend restarting the box which won't assist. Any thoughts or suggestions on a fix? ThanksScreen blinks black
Does anyone know why when I am watching a programme or Netflix on the V360 the screen goes black for a second then comes on again, it’s has become a regular occurrence. I read about frame rate here: https://community.virginmedia.com/t5/Virgin-TV-360/Screen-goes-black/m-p/4920174#M25528 but this is set to off alreadyVirgin TV ‘black screen of death’ when Netflix App starts
I’ve read a couple of threads on this now and it seems the only way I can get it resolved is by posting on here ! The solutions seem to be varied. So we have had our new Virgin 360 box for 3 months. All installed by Virgin with a new Broadband service. Very regularly when we start the Netflix app, the app freezes and then the TV service just crashes with a black screen of death. A reboot of the box just results in the ‘welcome screen’ starting and then that vanishes after about 10 seconds and reverts to a black screen. Calls to customer service result in an engineer being booked as they cannot identify the problem. But annoyingly the fault seems to rectify itself in a few hours so we cancel the engineer (to avoid the charges!). But this is now too regular to be just a glitch. Any long term solutions would be most welcome.