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Virgin TV box shows Error Code CS1011

Joining in

Just setup the Virgin TV 360 box and displayed Error Code CS 1011, how can I activate the account? 


Very Insightful Person
Very Insightful Person

Hi @Sidyungwc 

CS1011 is an account retreival error because the box hasn't been fully set up on VM's systems yet, or possibly because the box hasn't been activated.

The first thing to do if it hasn't been done already is to call 0800 953 9500 to activate the box -  you will need the box serial number, and your account and area number

If that's unsuccessful it will need to be passed to 2nd/3rd level support to update the systems manually which may take 48/72 hours, and if that fails it will require a box swap.

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Forum Team
Forum Team

Hi Sidyungwc,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the error code that is showing. 

Do you still have this error?