Virgin TV 360
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+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

ModTeam by Moderator
  • 24 replies
  • 0 kudos

Netflix - Bundles and Activation

We are aware of some confusion around the inclusion of Netflix within some of our bundles. The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only Biggest TV bundleBiggest TV Volt BundleUltimate Volt Bundle Pleas...

ModTeam by Moderator
  • 1 replies
  • 4 kudos

Where is my Watchlist

Just ugraded to 360 Virgin box and i have saved programmes to my Whatchlist but when I go to look for it I am unable to find my Whatllist on 360 Virgin box. Can  anyone help please

Geniveve by Joining in
  • 9 replies
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Virgin 360 Box Samsung TV SD Resolution on Start up

Hi All,I’ve not long since purchased another Samsung TV (Samsung QE50QN90B). I have an issue where when I turn the TV on from stand by the virgin 360 box resolution defaults to SD resolution. I have to manually turn the virgin box off and back on aga...

Resolved! 360 box recording issues

Hi, I have 2 tivo 360 boxes, 1 upstairs and 1 downstairs.When I want to record on my downstairs box it says that it is waiting for the upstairs to startup.And the reverse if I'm upstairs and want to record it says waiting for the downstairs. If eithe...

Resolved! BT Sport Ultimate Live Picture Jumping

In the past few days, I have noticed that the picture when watching live football on BT Ultimate will jump/skip. The sound is not affected. It's as if it pauses for a millisecond and then resumes. For, the player will pass the ball, the pic will stop...

Resolved! Virgin TV 360 Remote Microphone

Hi everyone,Does anyone know if the microphone in the 360 remote is always on, or only switched on when you press the button for it on the remote? Specifically I'm wondering if it's always set to record voice activity regardless of whether the button...

mogmog78 by Joining in
  • 5 replies
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Disney+ causing box overheat error

 Hello,Everytime we watch Disney+ we are met with an overheated box error error after 15 minutes or so. This only happens with Disney+ and can watch TV or Netflix for hours on end without issue. The box will then proceed to perform a full an...

hyden by Tuning in
  • 5 replies
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Recordings lost, again!

Hi, I have had Virgin 360 for just under 12-months and for the second time I have lost all of my recordings and planned recordings through no fault of my own. It’s running on my existing TiVo box (I had it prior to 360 upgrade). The first time I did ...


Not sure if it's already been posted. But yesterday I notices a new app for UKTV Play appear on my 360. Just need a way to sort apps now. 

Virgin 360 box

Hi, I’ve turned my virgin 360 box on as normal this morning. Everything was fine. I pressed the button on my remote and the white light came on to power in the box but no picture came up. It is on the right setting on tv and white light comes up with...