All recordings gone from V6 box.
We haven't done any resets or anything but all the recordings have gone from our V6 box. Must have happened over the last couple of days. Any ideas on what might have happened?
Forum Discussion
7 Replies
If you have lost all your recordings & the box is still working, you are unlikely to have a V6 TiVO box, as disk failures result in the blue screen of death. I think more than likely you have migrated your box to V360 Horizon firmware (at which point it becomes a V360 box), which is server driven. This just results in the loss of storage location, hence missing recordings.
Can you confirm if this is the case?
This is the box. Doesn't have any identification other than the label on the bottom. I understood this to be a V6 box but happy to be corrected, not my area of expertise.
- Daniel_Et
Forum Team
Hi Shaunmumford 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to hear about what's happened 😔
If you could firstly please answer the question asked by nodrogd, we can then take things from there.
Please pop back to us at your earliest convenience.
Regards,
Daniel Hi, have responded to the question above as requested.
Hi, have responded to the question above as requested.
OK, this is a case of not understanding the question. The Arris manufactured box you have was originally despatched with TiVO firmware, which in combination makes it a V6 box. If you have since migrated it to 360 via invitation or contract change, the TiVO firmware is then replaced with Horizon firmware & a new remote, at which point it becomes a V360 box.
So what is different is the remote:
TiVO
Horizon
Which one please?
Ok, I bow to your superior knowledge. We have the second remote you title as Horizon.
