Forum Discussion
20 Replies
- nodrogdVery Insightful Person
If you have lost all your recordings & the box is still working, you are unlikely to have a V6 TiVO box, as disk failures result in the blue screen of death. I think more than likely you have migrated your box to V360 Horizon firmware (at which point it becomes a V360 box), which is server driven. This just results in the loss of storage location, hence missing recordings.
Can you confirm if this is the case?
- ShaunmumfordJoining in
This is the box. Doesn't have any identification other than the label on the bottom. I understood this to be a V6 box but happy to be corrected, not my area of expertise.
- Daniel_Et
Forum Team
Hi Shaunmumford 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to hear about what's happened 😔
If you could firstly please answer the question asked by nodrogd, we can then take things from there.
Please pop back to us at your earliest convenience.
Regards,
Daniel - ShaunmumfordJoining in
Hi, have responded to the question above as requested.
- nodrogdVery Insightful Person
Hi, have responded to the question above as requested.
OK, this is a case of not understanding the question. The Arris manufactured box you have was originally despatched with TiVO firmware, which in combination makes it a V6 box. If you have since migrated it to 360 via invitation or contract change, the TiVO firmware is then replaced with Horizon firmware & a new remote, at which point it becomes a V360 box.
So what is different is the remote:
TiVO
Horizon
Which one please?
- ShaunmumfordJoining in
Ok, I bow to your superior knowledge. We have the second remote you title as Horizon.
- ShaunmumfordJoining in
Hi David, not sure how to get to recently deleted recordings. No button for it on the remote or anywhere I can find on the TV app.
Regards Shaun.
- japittsVery Insightful Person
not sure how to get to recently deleted recordings
The TV360 box doesn't have a recycle bin. TiVo-firmware provides this facility, hence V6 boxes have them. The newer Horizon-firmware that you have migrated to with TV360, doesn't have this facility.
TiVo-software & Horizon-software are fundamentally different in many ways, this is one example.
If the 360 has deleted your recordings and planned recordings it's a sign that the box is faulty, especially if it has done it more than once.
You could try a factory reset of the 360, and if you haven't got any recordings you might as well go for the format disk option and if or 'when' the box deletes everything again then try phoning Virgin's bot support which I believe from other posts that's all you get.
The other option is to wait for one of the forum team to respond which might be 2 to 3 day's.
Make sure the Auto delete option is set to off, it probably already is and shouldn't affect planned recordings but you can check by doing the following;
Press Home > Recordings > Recorded > View All > Manage Storage > Enter your pin > Auto delete when space needed > Set to Off.
Another test you can do is pausing and rewinding live TV to check the hard drive if you have problems doing that then the box is definitely faulty.
- ShaunmumfordJoining in
Thanks for the reply roy247. I'll try a factory reset. Nothing to lose at this point.
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