Forum Discussion

Rockhoppers's avatar
Rockhoppers
Tuning in
2 months ago

360 box now deleting most recording and not playing any that remain.

My 360 box is getting worse, and trying to speak to anyone on the phone is just impossible and really making me wonder if i should chuck the whole lot in the bin.

The phone system for reporting faults cut me off, several links on the website fail. It is really a poor show.

I had an engineer log on to the box a few months ago and reset it, after telling me he needed access and it was far to complicated form me to understand as he had been fully trained on the system.... which was a cheek as all he did was a factory reset and force new firmware.

The box is obviously buggered but i just can not get anyone to listen to me, i think the hard disk has bad sectors or maybe other faults.

My wife has had a complete sense of humor failure and wants Virgin gone....and at the moment i am tending to agree with her.

This is my last attempt to get some help before Virgin get this pile of **** back !

Andrew

3 Replies

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    31 days ago

    Hi Rockhoppers 

    Welcome to the Community Forums. 

    Sorry to hear of your concerns with your TV360 recordings. 

    Do you find you have any issues at all with pausing or rewinding on your set-top box at all? 

    When the recordings don't play, do you see any error codes or messages at all? 

    When you go to the Home, then navigate to Recordings, and then View All, how much percentage is showing in your storage? 

  • Rockhoppers's avatar
    Rockhoppers
    Tuning in
    30 days ago

    Pausing and rewinding live TV appears unaffected.

    Error codes do pop up but have not taken note of them, they all appear to start C3XXX and can be different.

    Box has been reset so many times, and a engineer from your team tried something a few months ago that did not work long either. it also deleted a lot of recordings. It also decides to reset its self with out warning !

    Storage after the last batch were deleted for some unknown reason was at 7%, then the next time it said storage was full, with less than 5 hours of recordings !

    I think the hard disk has an increasing number of errors.

    Andrew

    • Vikki_M's avatar
      Vikki_M
      Icon for Forum Team rankForum Team
      28 days ago

      Hi Rockhoppers,

      Thanks for your response.

      I'll send you a private message so I can look into this further.

      Please look out for the envelope in the top right of the page and pop back to me when you can.