Forum Discussion

deehar's avatar
deehar
On our wavelength
27 days ago
Solved

Deleted all Recordings

The 360 box has deleted all the recording and cancelled the planned recordings, it also keeps signing me out of iPlayer, can't sign into itvX not with QR code or email and password

Also when I press the return button the picture goes small into the bottom of the right hand side of the screen. Not like it normally does but the screen is all black, it does come back to the purple background but it take a while. 

I have rebooted the box

It will pause and rewind live tv

Thanks

 

  • John_GS's avatar
    John_GS
    24 days ago

    Good afternoon deehar 

    Thanks for posting and welcome back to the community. Sorry to hear of this.

    Can you do a factory reset of the box for us, to see if it fixes the issue?

3 Replies

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    24 days ago

    Good afternoon deehar 

    Thanks for posting and welcome back to the community. Sorry to hear of this.

    Can you do a factory reset of the box for us, to see if it fixes the issue?

    • deehar's avatar
      deehar
      On our wavelength
      22 days ago

      So sorry for not replying, I've been checking for a reply on Chrome for days and it said "message cannot be found"??  So i tried on Edge and there it was!!!!

      The factory reset has sorted it, it seemed there was an update to install.

      Thanks for your help

      • Carley_S's avatar
        Carley_S
        Icon for Forum Team rankForum Team
        20 days ago

        Thank you for letting us know that's working for you now deehar 

        Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.