Forum Discussion

deehar's avatar
deehar
On our wavelength
6 days ago
Solved

Deleted all Recordings

The 360 box has deleted all the recording and cancelled the planned recordings, it also keeps signing me out of iPlayer, can't sign into itvX not with QR code or email and password

Also when I press the return button the picture goes small into the bottom of the right hand side of the screen. Not like it normally does but the screen is all black, it does come back to the purple background but it take a while. 

I have rebooted the box

It will pause and rewind live tv

Thanks

 

  • Good afternoon deehar 

    Thanks for posting and welcome back to the community. Sorry to hear of this.

    Can you do a factory reset of the box for us, to see if it fixes the issue?

2 Replies

  • Good afternoon deehar 

    Thanks for posting and welcome back to the community. Sorry to hear of this.

    Can you do a factory reset of the box for us, to see if it fixes the issue?

    • deehar's avatar
      deehar
      On our wavelength

      So sorry for not replying, I've been checking for a reply on Chrome for days and it said "message cannot be found"??  So i tried on Edge and there it was!!!!

      The factory reset has sorted it, it seemed there was an update to install.

      Thanks for your help