Virgin TV box has deleted all my recordings and planned recordings!
When recently heading into recordings I discovered that all our recordings and planned recordings have all been deleted! We haven’t carried out any resets or changes bar adding a second WiFi pod on Wednesday (18th Dec) although the Virgin TV box did crash on Thursday night but rebooted itself and all then seemed to be working as normal! Please help, have tried navigating through the help section on VM connect but it’s hard to get through to speak to someone unless you have the exact problem that’s described on the help section almost to prevent people calling customer service!
Thanks in advance.
Can you still pause and rewind live TV as a quick test of the hard drive, if you can't then the box will need replacing.
If the 360 has deleted your recordings and planned recordings it's a sign that the box is faulty.
You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.
When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone. 🤞
You could also try a factory reset of the 360, and if you haven't got any recordings you might as well go for the format disk option and if or 'when' the box deletes everything again then phone Virgin.
They might suggest you set the Auto delete option to off, it probably already is and shouldn't affect planned recordings but you can check by doing the following;
Press Home > Recordings > Recorded > View All > Manage Storage > Enter your pin > Auto delete when space needed > Set to Off.
