Hi Virgin Media,
I updated to 360 at the end of April & keep getting the CS2000 code, non of my recordings are working (not recorded or able to play if shown), I cant pause, rewind or record anything. I have followed all the advice by unplugging, resetting etc with no luck. I occasionally get Code CS2518 but not often. Please help!!!
Sounds like a faulty box / hard drive, if you don't have any problems streaming or watching apps which proves your network connection is working, recording data is held on Virgin's servers but the physical recording is on your box. If you haven't tried a factory reset you could try that selecting the keep recordings option to see if that makes any difference, if that doesn't work then try the format option nothing to loose really.
Make sure the Auto delete option is set to off, it probably already is and shouldn't affect planned recordings but you can check by doing the following;
Press Home > Recordings > Recorded > View All > Manage Storage > Enter your pin > Auto delete when space needed > Set to Off.
If can't get anywhere phoning you might have to wait for one of the forum team to respond which is usually 2 to 3 days.
Hi Roy247,
Sorry for the late reply I didn't get a notification. I've tried all that & it hasn't made a difference, I suspect a hard drive issue. I see one of the forum team members have replied now so I will continue with them. Thanks for your help & advice.
Forum TeamHi Ding287 👋 Thank you for your post and welcome to the Virgin Media Community 🙂
We're sorry to hear about the problems you've been having since upgrading to TV 360 😔
Have you tried following all the advice provided by roy247? If so, has it made any difference at all?
You can search for TV error codes here and get help to fix issues.
Please pop back to us at your earliest convenience.
Regards,
Daniel
Hi Daniel,
As you can see below the error code doesnt exist on the virgin media website!!! I've done what Roy suggested & it hasn't helped in any way. I can still watch all the channels & apps. Im also getting the error code CS2217 on the programs that are showing as recorded but won't play.
Thanks for your help & advice
Your issues are more than likely due to a hard drive fault, however the following may also be true.
Error Code CS2000 appears on the Stream box fault list as a Channel Failed Error, and advises, 'We’re currently unable to show this channel. Please check your cables, reboot and then try again. Also 1. Unplug the power cable from the Stream box 2. Leave it unplugged for one minute 3. Plug the power cable back in 4. Turn your Stream box back on That should do the trick.
I suggest double checking the small white cable adaptor lead which can either be loose where it connects to the box, or fragile and very pliable if wiggled. Swapping that lead for a standard f type to standard ariel adapter may solve the channel failed errors.
According to VM's error code list /CS2217 means the TV Service is temporarily unavailable, and according to /CS2518 the box is having an issue playing the program you want to watch. Have you performed the online tests indicated by those two error codes, and also rebooted the hub?
