No signal Fuertaventura

[Buttshill]

Hi,

Just arrived in Fuertaventura and I can't get a mobile signal on my Virgin mobile.

Tried rebooting, checked Roaming is enabled. Fortunately my standby EE SIM works perfectly.

What do I need to do.?

Regards

John

[Sabrina_B]

Hi @Buttshill.

Apologies you are having issues in Fuerteventura with your mobile signal. In order to assist you further we would have to bring you into a private message so that we can gain access to your account. Please look out for the envelope on the top right of your screen or if you are on a mobile device it will be located under your profile icon. 

Please ensure that you have your devices connected to local WiFi for use.

Sabrina

[Buttshill]

Hello, what happened to the communications

[Sabrina_B]

Hi there. 

Apologies, I have been in meetings and such. Did you get my previous message requesting Julie to confirm Data Protection details?

Sabrina

[Buttshill]

Hi, yes. How do we set up a live chat

[Sabrina_B]

Hi John. 

You can go on the Virgin Media website and a chat box will appear with a bot asking questions to get you through to the right live agent who can assist you. I can assist via a webchat on this end also. 

The choice is entirely up to you.

Sabrina

[Buttshill]

Just contacted customer support and they say my roaming was switched off. Now switched on and waiting 24 hrs. 

Sabrina many thanks.

[Sabrina_B]

Hey John.

Fantastic news. Thanks for the update. I will keep this conversation open for another 24hours.

Sarbina