In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Hi. I need a replacement SIm sent out? Struggling to find how
Hello ive just transferred network and think I have a split port, I can phone out but no one can call me. I also can’t receive text messages. please help
Replacement SIM won't connect to network.
Hi just signed up to SIM only virgin account. Recieved messaged saying my old number with Plusnet now on my account via my PAC code. Activated my SIM yesterday at 3pm approx .However I can't receive texts ,or calls plus my account on the Virgin app ...
I’m in Ibiza and can’t switch on roaming, I keep getting an error message
Just joined after coverage checker saying I would get Good 4G indoors and outside. I get virtually no signal indoors at all. I've enable wi-fi calling on my iphone and that doesn't work either. I thought wifi calling was enabled by default for all ne...
Hi, I’m trying to view my loan contract but cannot find my security key anywhere. Does anyone know how this can be recovered? Thanns
I've had nothing but trouble with direct debit with virgin mobile recently. It never takes the payment. You tell me it's an issue with my bank, they tell her it's an issue with you. Something dreadfully wrong. But more importantly I've been on the ph...
Trying to log in to my Virgin Mobile Account to check my bill but keep getting the Ajax Request Error (I know that this has appeared on the Community before)Tried Firefox, Chrome and Explorer - all the same. On my Virgin Mobile app I get "Unknown Err...
HiI placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. and delivery tracking information. On the day my phone was due to be delivered I checked Yodel who informed me t...
