Sabrina_B
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Re: The service from VirginMedia is getting worse by the day
Hi angieV 👋. Thanks for reaching out to us, sorry to hear of the issues that you have been facing with your emails and bills. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon. Thanks. Sabrina8Views0likes0CommentsRe: E-mail problems
Hi icm1969 👋. Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with your emails being accessed on a third party email client. So that we can look into this we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon. Thanks. Sabrina8Views0likes0CommentsRe: How to get WiFi Pod
Hi Nkeegan 👋. Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues you are facing with ordering a Wi-Fi Max pod and your complaint. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon. Thanks. Sabrina6Views0likes0CommentsRe: Possible hub issue?
Hi THiN78 👋. Thanks for reaching out to us, sorry for the confusion you have had regarding an unsolicited message. When an agent reaches out to you there is a timeframe in which to respond privately, if this is not done it is regarded as an unsolicited message and would encourage for you to repost publicly so that your message is not missed. So that we can assist you with your pod issue we would need to bring you in for a private message to clear Data Protection which does carry a 7 day timeframe in which to be completed, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon. Thanks. Sabrina4Views1like0CommentsRe: Mother-in-Law has Alzheimers
Hi Stephen93 👋. Thanks for reaching out to us, sorry to hear of the issues that your mother-in-law is facing with our Stream box. I am afraid the main home screen is not removable, it can be tailored to a way that may find comfort with her. We have a guide that may help 👉 Stream.12Views0likes0CommentsRe: Miserable Packet Loss
Hi VenTooth 👋. Thanks for reaching back out to us, sorry to hear of the issues you are still facing with your connection. So that we can assist you we would need to bring you in for a private message, can you please ensure that any third party devices such as Hubs or Wi-Fi Boosters have been removed for diagnostic testing and look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon. Thanks. Sabrina3Views0likes0CommentsRe: Hub 3.0 overheating llight (RED) go red after few seconds after rebooting
Hi boryssts 👋. Thanks for reaching out to us, sorry to hear of the issues that you are facing with your Hub overheating. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon. Thanks. Sabrina5Views0likes0CommentsRe: Reroute external cables
Hi intense81 👋. Thanks for reaching out to us and welcome to the Community Forums, we can assist you with booking an engineer for a cable relocation, this does come at a charge of £25. If you wish to proceed, we will need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon. Thanks. SabrinaRe: How to log into router settings?
Hi Jhub24 👋. Thanks for reaching out to us and welcome to the Community Forums, apologies for the issues that you are facing with your Hub. As you are aware we would strongly advise against sharing your home network with neighbours as this can give them more control than you would like without using a Guest Network. The sticker that you have will contain the admin settings in a light grey text, if you are sure 100% that your neighbour has not had access to this the password should work. So that we can assist further we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon. Thanks. Sabrina7Views0likes0Comments