Sabrina_B
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Re: Engineer visit to move router
Hi TimL26 👋. Thanks for reaching out to us, sorry to hear of the issues that you are facing with your projector. The HDMI lead is not internet connected and does not reflect on the hub in terms of connection loss. If the HDMI is insufficient such as 2.0 there will be intermittent issues in terms of the image flickering and pixelating, you would need to upgrade the HDMI to 2.1 to support the connection from the 360 box to the projector. If there is a internet issues you will get a buffering circle and or skipping as such with the image and sound. Please let us know.Re: Surround sound now not working after V360 install
Hi Ali_and_Dave 👋. Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with your surround sound system. Every sound system does have limitations to what can and cannot be used in the event of an overload along with how it was set up with what cabling that you used. As the 360 box supports higher definition sound and vision connecting this to non supporting equipment can un-sync the dialogue from the picture and is advised that you should always run a soundbar or surround sound via the tv via ARC using HDMI. Yes, you can use the 360 remote control as a support to switch other devices on and off as well as some other control abilities to reduce the amount of remote controls being used. Could you please advise us on how you set up your sound system to the equipment and cable usage?10Views0likes1CommentRe: Can’t enter a “valid” email address on sign in
Hi JPL8 👋. Thanks for reaching out to us, sorry to hear of the issues that you have been facing with our Single Sign On process. Can we ask, since the assistance from newapollo, have you been able to get this resolved? Please let us know.12Views0likes0CommentsRe: NTLworld.com
Hi olfa 👋. Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues your father is facing with his email account. If he has been using a third party client to access his account such as Outlook then his mailbox may of been locked due to inactivity. Without looking into this we cannot confirm the current status of this, can you please ask him to reach out to us on any Social Media platform he may be a part of. If he does not have Social Media. Please ask him to reach out to our contact team on 📞0345 454 1111.26Views0likes0CommentsRe: Unable to login to My Virgin Media
Hi GLCS 👋. Thanks for reaching out to us, apologies for the issues that you are having with email access to your account. We did launch a new Single Sign On process, the verification process is not something we can bypass. This link may be able to assist you 👉 Linking5Views0likes0CommentsRe: Frustrated - double billing and no help
Perfect, thanks for the update on this, for your bill we would need to discuss in a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon. Thanks. Sabrina4Views0likes0CommentsRe: Unable to link ‘Virgin Media’ account to ‘VM 02 ID’
Hi Customer1o1 👋. Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you have been facing linking your accounts together. There is a solution on the Community Board that has helped many, you can find it here 👉 Linking. Let us know how you get on.118Views1like2CommentsRe: So frustrated with VM
Hi Jdidbjsidbto 👋. Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you have faced with your contract when moving home. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon. Thanks. Sabrina21Views0likes0Comments