Sabrina_B
Forum Team (Retired)
Joined 2 years ago
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Re: Cancelling order
Hi Herb777 👋. thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with the purchase of Virgin Media services. The way we install those services if Hybrid is by cable underground and if Full Fibre, either overhead cabling or buried cabling, If there has not been an active service at the property prior external works may need to be done and in cases it can cross property boundaries with your neighbours where we would need permission to cross with the cabling required (this can be a lengthy process). Should the neighbours not give permission we will try to provide another way without crossing these lines, in some cases this cannot be done and would deem the property unserviceable. We would advise reaching out to the Sales team to ensure the order has gone through and what the current status of it is 📞0800 183 1234, should you face any issues please come back to us and we can bring you in for a private message and have a dig around for you. Please note we cannot track Sales records, it would need to be at installation status where we can track any latest updates and issues.22Views0likes0CommentsRe: Problem with VM TV GO App
Hi peterts 👋. Thanks for the update on this, with the pods they can be subjective as yes the white and the black are not compatible with each other, they also work in different ways, where you could have 3 of the white pods but only need 2 of the black pods rather than 3. So we have to ensure that when swapping them around we are doing this on a diagnostic basis and do not hinder the service by over compensating. The white pods are in a fixed position and have a much higher spec antenna on them due to this, the black pods although newer the antenna is not as powerful as the white pods due to the 1.8m power cable that comes with them to have more freedom in where they are positioned from their power source. With the Wi-Fi Guarantee, should you have all 3 installed and active and still having issues we would arrange an engineer to come and assess the pods and their position along with the Hub and see where and if any improvements can be made. You can read about this here 👉 Wi-Fi Max. I hope this helps.24Views0likes0CommentsRe: Why won't my landlines recieve incoming calls
Hi Tommyj67 👋. Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues your mother is facing with her landline. So that we can assist where possible we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon. Thanks. Sabrina36Views0likes0CommentsRe: Account Number
HI JimBob50 👋. Thanks for reaching out to us and welcome to the Community Forums, sorry to hear that you have not received your account information. So that we can look further into this we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon. Thanks. Sabrina12Views0likes0CommentsRe: Netflix Hacked
Hi IanAbrahams 👋. Thanks for reaching out to us, sorry to hear of the issues that you have been facing with Netflix. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon. Thanks. Sabrina41Views0likes1CommentRe: A Decision from the Ombudsman
Hi Peeps 👋. Thanks for getting back to us regarding this, so that we can look further into this we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon. Thanks. Sabrina39Views0likes0CommentsRe: area reference code
HI bettylonsdale12 👋 Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with obtaining account information, so that we can assist you we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon. Thanks. Sabrina50Views0likes0CommentsRe: Netflix - cannot connect
Hi jasianowo & VMupsetcustomer 👋. Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with Netflix So that we can assist we would need to bring you both in for a private separate private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon. Thanks. Sabrina12Views0likes1Comment