Sabrina_B
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Re: Total broadband and TV Blackout
Hi FLIJ 👋. Thanks for reaching out to us and welcome to the Community Forums. We do apologise for the issues that you and other customers are facing in your area with an outage, our team are working on getting this resolved ASAP, unfortunately there can be situations beyond our control that can prolong the repair longer than we would like. We can see an estimated fix date of 22nd August at 3pm, with the issue being related to a Signal Noise Ratio (SNR) can prove to be more tricky than others as this is an issue that is not fixed in one position due to being network related. We assure you that we are working on getting this resolved for you.9Views0likes0CommentsRe: "it appears that some information that we need to process your order was missing."
Hi IWFT 👋. thanks for reaching out to us, sorry to hear of the charge you have faced from calling the number contained in the communication that you posted. So that we can look into this we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon. Thanks. Sabrina17Views0likes0CommentsRe: Random high latency/pkt loss/slow speeds
Hi George_w 👋. Thanks for reaching back out to us, sorry to hear of the issues that you are facing with your service. We can assist you with any issues that you are facing with the hub in router mode and will need to be in router mode for some time. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon. Thanks. Sabrina5Views0likes0CommentsRe: Adding a second stream box to account
Thanks for the update on this dunker77. I shall pop you over a private message so that we can get some details from you, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon. Thanks. Sabrina2Views0likes0CommentsRe: WiFi to Fibre Optic Switch
Hi ZofiaMaria 👋. Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you have been facing with your account. So that we can get further clarity and assist you on this we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon. Thanks. Sabrina27Views0likes0CommentsRe: Constant calls from 0800 052 8675
Hi Falcon58 👋. Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with an unwanted number calling you on a daily basis. Can you please confirm which number in question is calling you repeatedly? Sabrina7Views0likes3CommentsRe: Engineer booked but not showing on my account
Ah ok, so those appointments are specialist and will not be found on your general appointment location within your online account, the date and the time should of been advised to you how it was booked in the first instance, ie phone, web etc. If you wish to find out further information on that appointment we can do so via private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon. Thanks. Sabrina9Views0likes0Comments