Sabrina_B
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Re: Disney+
Hi vander18 👋. Thanks for reaching out to us with your query. Disney+ is not currently free but there can be campaign offers or limited deals where savings can be made, you can find any offers via O2 or your online account 👉 virg.in/existing. I hope this helps. Sabrina15Views0likes0CommentsRe: Am I being spied on by china? 😂
Hi D00Med 👋. Thanks for reaching out to us and welcome to the Community Forums, we appreciate you bringing your concerns to our attention, we do see this as a common occurrence but for not what you are thinking. Most devices that customers purchase in terms of smart plugs or bulbs, cameras or anything smart related are manufactured in China, Korea as well as other countries, as their name sake or purpose of what they are is not always logged during the process of them being made when used in countries such as the UK it will default to its operating or manufacturing source. You can certainly pause the device via the Connect app and doing so will eliminate a smart device that you have on the network from operating, let us know if you are still unsure of the device that you have within the home that this is related to. Sabrina26Views0likes1CommentRe: Nest Offline in App
Hi guinnessaddick 👋. Thanks for reaching out to us and sorry to hear of the issues that you are facing with your Google Nest on the Hub 5, so that we can assist you we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon. Thanks. Sabrina15Views0likes0CommentsRe: Online contract renewal offer
Hi cadoc 👋. Thanks for reaching out to us, sorry to hear you are having issues with your package. We do advise that when you are wanting a package that is tailored for your needs that you speak to our retentions department, or we can have a look via here. In some cases a downgrade can make the package cheaper in price but also increase the price due to lesser discounts available. Please also consider the timescale that you are trying to do this in, are you within the 30 days of when your contract is coming to an end where your discounts are unlocked for you to use. Our retentions team 👉 0345 454 1111, options 1, 4, & 4 (thinking of leaving us). Please let us know if you wish to have a private conversation with us.47Views0likes0CommentsRe: Max Devices
Thanks for the update on this, when you do get the pop up asking to register in smaller writing below in blue it will say "No, this device is already registered" do you have that option? If not have you tried downloading the app rather than using the web browser as that will keep you signed in.42Views0likes1CommentRe: No phones compatible with our VM Hub
Hi Ginger1 👋. Thanks for reaching out to us, sorry to hear of the issues that you are facing with your landline. So that we can look into this further with you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon. Thanks. Sabrina12Views0likes0CommentsRe: Loss of internet to all devices but Hub5 white light on no event in hub logs
Hi emlou74 👋. Thanks for the images, the spikes are consistent with testing. So that we can see faults and such we would need to bring you in for a private message to run some diagnostics. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon. Thanks. Sabrina1View0likes0CommentsRe: Upload speed not reaching 104 & packet loss on BQM
Hi Sauce245 👋. Thanks for reaching out to us, sorry to hear of the issues that you are facing with your service, so that we can take a look into this further we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon. Thanks. Sabrina7Views0likes0CommentsRe: Red light on Virgin Media Hub
Hi Emmagarbutt22 👋. Thanks for reaching back out to us, sorry to hear of the issues you have been having with the red light on your Hub. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon. Thanks. Sabrina3Views0likes0CommentsRe: Hub 3 red light
Hi moynihanbrid 👋. Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with the red light on your Hub. This can mean one of 2 things, either the LED light has broken and will only show red but the services are fine, or the red light can denote overheating. Even if you are not experiencing overheating for health and safety reason the hub must be removed. To do this we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon. Thanks. Sabrina9Views1like0Comments