Hi @Andy103 .Thanks for reaching out to us. In the event of a red light appearing on your Hub and following the process for maintenance:• Turn the power switch off on the back of the Hub. • Ensure the Hub is upright, in a well-ventilated location, a...

Hi @Kavyman007 .Thanks for reaching out to us, when creating an online account the website will ask you for your 10 digit account number, if your account number only has 9 digits then you would need to place a '0' in front of your account number. Pl...

Hi @S34n .Thanks for reaching out to us. Apologies you have been having issues related to your virgin Media account and billing. In order to assist you in resolving this, we would need to bring you into a private message where we can look into this....

Hi @Marionp25 .Thanks for your post in reaching out to us with your query on a final bill. In order to assist further in this matter, we would need to know is the final bill query before or after the completed request to terminate your services?Than...

Hi @LiviuD .Thanks for reaching out to us. Apologies you are having issues in signing up for a online Virgin Media account. We would need to bring you into a private message in order to look into this further. Please look out for a message in your e...