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Stream FAQs

STREAM FAQs: What is Stream?Stream is our new TV product providing a subscription-based streaming service. It's a flexible offering, allowing you to choose and manage your subscriptions yourself and not be bound to a minimum contract term for TV serv...

Zach_R by Forum Team
  • 0 replies
  • 2 kudos


I can’t watch TV on my streambox because I get this error code.I use wifi and not Ethernet cable, however, the box is next to the TV and stream box so there shouldn’t be an issue.i only have 2/3 other devices so the internet shouldn’t be slow. I have...

Hooman86 by Joining in
  • 1 replies
  • 0 kudos

Home screen - live tv preview appeared

How can i turn this off? If i go to the home screen i go there to get away from the live tv not having it blasting over the menu whilst i find the app etc im looking for.If its a new feature then it should certainly have an option to turn it off. Als...

leemacca25 by On our wavelength
  • 19 replies
  • 7 kudos

Resolved! Stream box with VM Hub in modem mode?

I have signed up to VM Broadband and opted for the Steam box. I'm now reading conflicting reports as to whether you can use it, or not, if the Hub is in modem mode, with the Stream box connected via wi-fi through a third party router. I note the FAQ ...

gilbo2 by On our wavelength
  • 5 replies
  • 0 kudos

Resolved! Apollo 360 box buffering problems

We’ve had the 360 box almost two weeks. It’s run from WiFi. The router is in an upstairs office. Running speed tests on my phone while standing next to the 360 in the downstairs tv room, I’m getting consistent speeds of 45-50 Mbps - enough to run the...

Dinarius by Joining in
  • 8 replies
  • 0 kudos

Stream box Error TS4/2/2Err_400/302/400)

Hi, could somebody help me. Having issues subscribing to various channels on the stream box. The above error message is coming up. Cannot get passed it and wondering what the problem. Could be? Can anybody assist in this matter? Many Thanks    

Yaseen by Joining in
  • 2 replies
  • 0 kudos

Stream box turns off when using apps

Hi, We have had VM for a few weeks now.When we use the app so watch such as Disney, Netflix etc after time and it varies 10 mins 20 sometimes but while you are watching a show the stream box just turns off and starts back up ‘please wait/welcome’ it ...

Virgin Stream Audio

I have had my Stream Box Since October 23 with no issues. The last week i had Audio disappear when using Netflix. This week the audio has now disappeared from other apps too. I have no issue with Live TV or Youtube so I imagine there is a fault with ...

Muffled sound on stream

I’m new to Virgin Stream. I notice the sound is very muffled on BBC and other channels. Some channels seem to be clear and the same as Freeview through the aerial.