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Forum Posts

Introducing Flex - the new name for Stream from Virgin Media

Hello all, Stream from Virgin Media customers may have noticed a message in recent bills advising of an upcoming name change to their service. We can confirm that from today it will be called Flex. There is nothing to worry about, and this won’t affe...

Kei_M by Community Manager
  • 5965 Views
  • 0 replies
  • 2 kudos

Resolved! BBC 1 picture poor like watching SD

Hi all first post, Installation done on Thurs afternoon no issues,Sat night strictly picture quality terrible not a patch on Sky bitterly disappointed so much im considering ringing up and cancelling the tv package.TV is LG OLED65C9PLASky Soundbox(fo...

J40wds by On our wavelength
  • 2997 Views
  • 27 replies
  • 0 kudos

Introducing Flex - the new name for Stream from Virgin Media

Hello all, Stream from Virgin Media customers may have noticed a message in recent bills advising of an upcoming name change to their service. We can confirm that from today it will be called Flex. There is nothing to worry about, and this won’t affe...

Kei_M by Community Manager
  • 5965 Views
  • 0 replies
  • 2 kudos

Live Cycling on Eurosport errors on My Watchlist

Hi all.  We're new to Virgin TV Stream after being with Sky for 25+ years.  We've sent five or six live cycling events from Eurosport on to My Watchlist.When we try to watch them we get a reply on the top right of the screen saying "This title isn't ...

TNT Sports catch up, missing end of game in baseball

Why does TNT Sports cut short baseball games short? I've tried to watch 3 games today and both finished early. What's happening? After watching 2-3 hours of a game we don't get to see the finish. It's very frustrating when I know somebody at TNT Spor...

stefmles by Joining in
  • 909 Views
  • 10 replies
  • 0 kudos

Double charged for Disney+?

Hi,I signed up for Disney Plus via Stream yesterday. I have access to the channel now, but when I look at "My Stream Plan" (https://www.virginmedia.com/support/help/tv/streaming) my monthly plan shows Disney+ on their twice and the monthly cost is al...

Virgin Stream Watch Live TV from the beginning

Hi,On Virgin Stream, is it possible to start a live tv programme from the beginning?  For example, if the news starts at 9pm, and I start watching it at 930pm, can I start it from the beginning? thanks!  

SH2017 by Joining in
  • 605 Views
  • 2 replies
  • 0 kudos

Problems with top pics on my TV

They don’t appear to have a clue about technical stuff. I am trying to watch a TV program with Top pics and pictures across the screen. I can’t remove them. When I try to get technical help over the phone I get,If you require technical help press 2, ...

Netflix

Hi I have Netflix included in my TV bundle and understand I should be able to watch this on my iPhone or  iPad as well. However when I go on the Netflix app it is asking me to either sign in to my account or set up an account.Can anyone help with get...

TNT sports..Replay?

HelloLiverpool play Bologna in.the Champions League this Wednesday.I have a Stream box but I'm out and will miss the 8pm kickoff.When I watched and subscribed via Sky Glass (to TNT) it allowed me to replay from the beginning of the match.Can I replay...

Virgin steam box stuck on ‘adding’ entertainment

This has been stuck on ‘adding’ subscription for over a year now and I have spoken to multiple representatives from Virgin to no avail. I even had an engineer out today who replaced the stream box and updated it and our account was still showing ‘add...