Flex Subscriptions Menu Changed

[Stephen93]

Just had an update for my Flex box, 5.14 software, the Subscriptions men has changed, there’s Sky Sports, Sky Cinema, TNT, kids & Adult, but no Sky Essentials anymore,

does this mean that whenever someone has Flex they have to subscribe to Mega TV even if they only have 1 box

I’ve got 2 Flex boxes, 2nd one arrived today, had the first one for a year, but VM sent 2 so had to unplug the first one as it wouldn’t work, the 2 new ones did an update, this when I noticed the difference in the subscriptions menu

[Robert_P]

Hello Stephen93

Thanks for taking the time to raise the changes following a software update, we understand the confusion and are happy to assist further.

Can you post a screenshot of the each box and the subscriptions menu so we can get this raised for you please?

[Stephen93]

Thanks, Robert_P, here are 3 screenshots, 2 of the subscriptions pages & 1 of the software 5.14

[Bid1]

[Bid1]

I still have the essential entertainment as you can see above pic.
My stream box updated to 5.14 today.  

[Kath_P]

Hi Stephen93, 

Thanks for coming back to us on this. We've passed your screenshots over to the product team to investigate further 😊

Thanks, 

[Sabrina_B]

Hi @Stephen93 .

We have received an update, have you changed your TV package recently? Nd can we get the Firmware details of the other box.

[Stephen93]

Yes I have Sabrina but not happy with the cost, I have 2 new Flex boxes both working but the one I had when I first joined VM isn’t, that is due to be returned,

as I’m within my 14 days period, is it possible to cancel the 2 new Flex boxes & reinstate the old box that cost me £35, it’s just too expensive to have 2

I've been on WhatsApp to VM but not got anywhere 

thanks, Steve

[Zach_R]

Hi @Stephen93,

I'm sorry to hear you've not had a great experience with the WhatsApp support team. We don't typically perform package changes here on the forums, but I'm happy to take a closer look at the situation and advise further. 

Please respond to the private message I'll be sending your way shortly when you can and we'll go from there.

Thanks,