on 20-10-2023 19:53
Hi there,
I already subscribe to Virgin TV, and I'd like to get a stream box for a room that I can't easily run a virgin cable to (but has Ethernet). This section of the FAQ says it's possible to do that:
"Remember that Stream needs to be plugged into your TV. So if you’ve already got Virgin TV, and all the TVs in your home have a Virgin TV box, you’ll already be enjoying our top-notch service. If you’ve got a telly without Virgin TV, then add Stream to enjoy the benefits of a Smart TV (like accessing On Demand apps), rolled into the flexibility of extra entertainment subscriptions and over 40 free channels."
But when I phoned the number, the agent said that you can't have both the regular TV box and a stream box.
Which is right?
Thanks!
Rob
Answered! Go to Answer
20-10-2023 20:34 - edited 20-10-2023 20:41
It's poor webpage editing that has never been corrected.
No, you cannot have IPTV (Stream) & broadcast TV (TV360,V6 or TiVO) on the same account. They are two different technologies that are licenced separately by the broadcasters & cannot be mixed. There are also no recording facilities on Stream.
From the Stream FAQs in the sticky thread at the top of this board:
"I already have one of your TiVo/V6/360 boxes and would like a Stream too.
I'm afraid that our Stream device is not available to be taken alongside our existing core/pay TV service."
https://community.virginmedia.com/t5/Stream-from-Virgin-Media/Stream-FAQs/td-p/5069613
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20-10-2023 20:34 - edited 20-10-2023 20:41
It's poor webpage editing that has never been corrected.
No, you cannot have IPTV (Stream) & broadcast TV (TV360,V6 or TiVO) on the same account. They are two different technologies that are licenced separately by the broadcasters & cannot be mixed. There are also no recording facilities on Stream.
From the Stream FAQs in the sticky thread at the top of this board:
"I already have one of your TiVo/V6/360 boxes and would like a Stream too.
I'm afraid that our Stream device is not available to be taken alongside our existing core/pay TV service."
https://community.virginmedia.com/t5/Stream-from-Virgin-Media/Stream-FAQs/td-p/5069613
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on 20-10-2023 20:58
Ah, that's a shame. Thanks for the info.
on 20-10-2023 21:02
on 20-10-2023 21:04
It's in the section titled "Can I get Stream if I’m already with Virgin Media?", so the implications seemed to me that it's if you do have Virgin Media, but one TV without it.
on 21-10-2023 17:19
I've just been through the same loop. The website https://www.virginmedia.com/tv/stream says:
"Remember that Stream needs to be plugged into your TV. So if you’ve already got Virgin TV, and all the TVs in your home have a Virgin TV box, you’ll already be enjoying our top-notch service. If you’ve got a telly without Virgin TV, then add Stream to enjoy the benefits of a Smart TV "
That's unambiguous to me, you can have Stream on any TV set that's not already connected.
I've been on the phone to Sales for 20 minutes this afternoon. A Stream box is exactly what I need for my upstairs TV and I was expecting to get one for a £35 one-off activation fee. The best I was offered was another VM box for an extra £30 a month on a new 18-month contract.
The website needs fixing.
on 22-10-2023 11:31
@maxlugg wrote:The website needs fixing.
As us VIPs & many other customers have told them since Virgin Stream was launched in April last year!
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