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live TV disappeared from stream

bruno66
Joining in

Hi

Live TV has disappeared from my stream box this morning, it says I need to  upgrade my package to access the channels?

I am very confused and have to say completely fed up with the virgin experience after less than a month!

3 REPLIES 3

Sabrina_B
Forum Team
Forum Team

Hi @bruno66 👋.

Thanks for reaching back out to us. Apologies in the delay in responding and for the issues that you are having, can I ask are they still ongoing or have they since been resolved?

Please let me know.

Sabrina

I'm away just now Sabrina but I think it has returned, can you say what the issue is and how to easily resolve it if it happens again?

Hello bruno66.

Thanks for replying, Great news that the live feed has now returned.

We did have a fault where some customers were affected by loss of TV.

I myself was one of them and it was fixed the next morning.

Gareth_L