on 05-05-2022 20:58
I am using the M200 package and generally my experience has been positive, however recently I have been encountering a recurring issue when attempting to stream to Twitch resulting in repeated crashing of upload speeds from 6000kbps to almost zero, then spiking back up, etc. This results in dropped frames and at times this is averaging around 30% dropped frames, so I am unable to continue streaming. I have tried swapping cables, rebooting the router and other devices, etc. None of this helps while it is happening, and it's important to note that I was able to stream before perfectly on the same setup and no change has occurred on my end. I am in the NR2 postcode, if this helps.
The automated help system wants to reset my router because I've disabled WiFi, however I have the WiFi disabled on the router for a reason (I use a separate mesh WiFi system for my WiFi) so I don't want to do that. I've worked in IT for 20+ years so I know it's not anything I'm doing wrong. Outside of the streaming issue, the connection is fine and I can accomplish all of my other use cases just fine.
Thanks in advance for any help.
on 05-05-2022 21:00
on 05-05-2022 21:13
Have you tried a different DNS to Virgins default? Give Googles 8.8.8.8 a try or 1.1.1.1
on 05-05-2022 22:34
Hi, do you mean on the router itself? I don't see that as an option anywhere on the web management UI. I'll try it on the streaming PC and report back.
on 05-05-2022 22:41
Cable Modem Status | ||
Item | Status | Comments |
Acquired Downstream Channel (Hz) | 346750000 | Locked |
Ranged Upstream Channel (Hz) | 25800029 | Locked |
Provisioning State | Online |
on 05-05-2022 22:44
Channel | Frequency (Hz) | Power (dBmV) | SNR (dB) | Modulation | Channel ID |
1 | 346750000 | 5 | 40 | 256 qam | 27 |
2 | 202750000 | 4.5 | 40 | 256 qam | 9 |
3 | 210750000 | 4.6 | 40 | 256 qam | 10 |
4 | 218750000 | 4.6 | 40 | 256 qam | 11 |
5 | 226750000 | 4.5 | 40 | 256 qam | 12 |
6 | 234750000 | 4.6 | 40 | 256 qam | 13 |
7 | 242750000 | 4.9 | 43 | 256 qam | 14 |
8 | 250750000 | 5 | 40 | 256 qam | 15 |
9 | 258750000 | 5 | 40 | 256 qam | 16 |
10 | 266750000 | 5.3 | 40 | 256 qam | 17 |
11 | 274750000 | 5.3 | 40 | 256 qam | 18 |
12 | 282750000 | 5.1 | 40 | 256 qam | 19 |
13 | 290750000 | 5.5 | 44 | 256 qam | 20 |
14 | 298750000 | 5.8 | 40 | 256 qam | 21 |
15 | 306750000 | 5 | 40 | 256 qam | 22 |
16 | 314750000 | 5 | 40 | 256 qam | 23 |
17 | 322750000 | 5.4 | 40 | 256 qam | 24 |
18 | 330750000 | 5.5 | 40 | 256 qam | 25 |
19 | 338750000 | 5 | 40 | 256 qam | 26 |
20 | 354750000 | 5.6 | 40 | 256 qam | 28 |
21 | 362750000 | 5.6 | 40 | 256 qam | 29 |
22 | 370750000 | 5.3 | 40 | 256 qam | 30 |
23 | 378750000 | 5.4 | 40 | 256 qam | 31 |
24 | 386750000 | 5.9 | 40 | 256 qam | 32 |
Channel | Locked Status | RxMER (dB) | Pre RS Errors | Post RS Errors |
1 | Locked | 40.9 | 1 | 28 |
2 | Locked | 40.9 | 20 | 13 |
3 | Locked | 40.3 | 22 | 14 |
4 | Locked | 40.9 | 6 | 14 |
5 | Locked | 40.9 | 8 | 13 |
6 | Locked | 40.9 | 9 | 58 |
7 | Locked | 43.3 | 8 | 30 |
8 | Locked | 40.9 | 5 | 29 |
9 | Locked | 40.9 | 7 | 34 |
10 | Locked | 40.9 | 8 | 22 |
11 | Locked | 40.9 | 21 | 48 |
12 | Locked | 40.3 | 7 | 23 |
13 | Locked | 44.6 | 8 | 27 |
14 | Locked | 40.9 | 3 | 34 |
15 | Locked | 40.9 | 6 | 18 |
16 | Locked | 40.9 | 6 | 29 |
17 | Locked | 40.9 | 7 | 36 |
18 | Locked | 40.9 | 7 | 23 |
19 | Locked | 40.3 | 1 | 23 |
20 | Locked | 40.9 | 18 | 26 |
21 | Locked | 40.3 | 17 | 24 |
22 | Locked | 40.9 | 7 | 20 |
23 | Locked | 40.9 | 6 | 49 |
24 | Locked | 40.3 | 0 | 32 |
on 05-05-2022 22:47
Channel | Frequency (Hz) | Power (dBmV) | Symbol Rate (ksps) | Modulation | Channel ID |
1 | 25800029 | 34.5 | 5120 | 64 qam | 8 |
2 | 32599993 | 35.5 | 5120 | 64 qam | 7 |
3 | 39400021 | 35 | 5120 | 64 qam | 6 |
4 | 46200014 | 35 | 5120 | 64 qam | 5 |
Channel | Channel Type | T1 Timeouts | T2 Timeouts | T3 Timeouts | T4 Timeouts |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 2 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 05-05-2022 22:52
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | sgvca69834ncxv9873254k;fg |
SFID | 4742 |
Max Traffic Rate | 230000061 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
SFID | 4739 |
Max Traffic Rate | 22000061 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 42600 |
Scheduling Type | BestEffort |
on 05-05-2022 23:00
Tried Cloudflare's DNS set on the streaming PC, seems to be better in a short trial, but I'll test a longer stream tomorrow and update with results.
on 05-05-2022 23:03
Yeah unfortunately the superhubs don't have the option to change DNS which is a shame, but yeah as you have done you can set DNS on individual devices.