gcarter
Superfast
Joined 16 years ago
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Re: Dire speeds
There are several factors to bear in mind when troubleshooting internet / network speeds. Your wired device, is it a pc or a laptop? How old is it? How old are you cables and what is the category (should be printed on the cable for example CAT5, CAT5E, CAT6 etc) On your wired device, what is the maximum ethernet speed (100 Mbps, 1 Gbps ) You can find this by following this guide... https://www.makeuseof.com/windows-check-network-adapter-speed/#:~:text=Press%20Win%20%2B%20I%20to%20open,to%20check%20the%20connection%20speed.Re: Virgin Media broadband not available for my house, all neighbours have it though?
When we moved into a newly built property a little over 11 years ago, we had no fibre like yourself just BT copper. However the terrace houses over the fence from our garden had it, as I saw the virgin media grates on the path. Long story short I was given a local virgin media reps details who came to do a visit of our property and then arranged for a survey to be performed. Several months later, a team of virgin media vans turned up with a digger and installed new grates along the back of our fence and ran a cable through our garden and into the house. So yeah, see if you can ask for contact details for a local virgin media rep in your area and request a home visit...Re: No Internet connection
Other than stating the time since you had the service installed, you haven't provided any usable information for this forum to help troubleshoot what may be a localised issue with your kit. For example, you say there's no internet connection, but how have you confirmed as such? Is there any lights on the hub which indicate a problem? Can you connect to the hub using 192.168.0.1 ? What devices are you using to confirm? Mobile, laptop, desktop, game console, tablet? Tested using wifi connection or wired connection? Screenshots of the hubs info screen and or device error screenshots?
