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Re: Slow upload speed and Packet loss

WildWayz
Up to speed

on ‎15-07-2023 12:36

I'm in Area 26 - status checker says I have no issues in the area, but when I do a line check it says there's an intermittent connection issue in the area and to check back in 24hrs.

WildWayz_0-1689420789235.png

WildWayz_3-1689420907609.png

It's deffo not my router as nothing has changed (using a Unifi Dream Machine with the SH5 in modem mode).

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4 REPLIES 4

jbrennand
Very Insightful Person
Very Insightful Person

on ‎16-07-2023 02:27

What is being reported on the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to street cab/ postcode level.

The "compensation "timer" can also be started on this number if appropriate.


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Client62
Legend

on ‎16-07-2023 10:19

3 Mb/s on upstream is going to be a service fault & it likely affects all the folks in your street.

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legacy1
Alessandro Volta

‎16-07-2023 21:43 - edited ‎16-07-2023 21:46

@WildWayz wrote:

WildWayz_3-1689420907609.png

remember to eat your greens😱 

you should test a PC to the hub in modem mode

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BQM, Test for outgoing ports and SSL/L2TP VPN test

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WildWayz
Up to speed

‎16-07-2023 22:33 - edited ‎16-07-2023 22:38

It looks like it has cleared up as of this morning:

WildWayz_0-1689543201337.png

WildWayz_1-1689543524037.png

 

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